Location-Specific Dispatch Resolution System
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Solution Overview
Problem
Current central dispatch systems lack the ability to customize service request forms based on specific locations, leading to inefficiencies in managing different consent forms required for various service calls across states, provinces, or countries.
Innovation Solution
A system that generates location-specific resolution by querying a central resolution system, which indexes a database of forms with service tags to pre-fill and dispatch appropriate forms to service providers, managed through separate configuration systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a central dispatch system uses a single unified resolution mechanism for all service calls, then system simplicity is maintained, but the ability to customize forms for different locations is lost
Solution Approach 1:
The resolution system is divided into a central resolution system for general processing and multiple location-specific resolution systems (110.1 through 110.n) for location-specific form customization. Each location-specific system manages its own database of forms tailored to local regulations and requirements, allowing the central system to remain simple while enabling local customization through modular location-specific components.
2Adaptability or versatility
If location-specific resolution systems are implemented for each location, then form customization capability is improved, but system complexity increases
Solution Approach 1:
The location-specific resolution systems share a common architecture and database structure with the central resolution system. Each location-specific system uses the same form indexing mechanism with service tags and follows the same query processing workflow, allowing them to perform multiple location-specific functions while maintaining a universal system framework that reduces overall complexity.
3Productivity
If manual form selection and dispatch is used, then system simplicity is maintained, but productivity and accuracy in form dispatch are reduced
Solution Approach 1:
Forms are pre-tagged with service tags in the database before being needed. When a service request arrives, the system automatically indexes these pre-applied tags against the request parameters to instantly retrieve and pre-fill the correct form. This preliminary tagging and automated indexing eliminates manual form selection and dispatch, significantly improving productivity and accuracy.
4Productivity
If automated form indexing and pre-filling is implemented, then productivity is improved, but system complexity increases
Solution Approach 1:
The system uses service tags as simplified copies or proxies for complex form selection criteria. Instead of implementing complex decision logic to determine which form to use, the system creates tag-based copies of form identification keys that can be quickly matched and indexed. This tagging approach simplifies the database structure while enabling fast automated form retrieval and pre-filling.
Data Source
AI summary
A central dispatch system for transmitting a service call from a consumer to a service provider includes a central resolution system coupled to a plurality of location specific resolution systems. Each of the location specific resolution systems is coupled with a location specific forms database. The central dispatch system creates a query to the central resolution system comprising a location of the service call and one or more tags to the central resolution system submits the query to one of the plurality of location specific resolution system based on the location of the service call. The local resolution system prepares a service request for one of the service providers comprising one or more forms selected based on the tags. The forms may be pre-filled with information provided by the consumer to the central dispatch system.