Cloud Synchronization for Intelligent Locker Work Orders
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Solution Overview
Problem
Managing work orders and repairs in large distributed intelligent locker systems is cumbersome and often impossible due to the complexity of tracking issues and dispatching services across multiple locations.
Innovation Solution
A cloud-based synchronization system that connects asset management systems with work order management systems, allowing for electronic reporting of problems, automatic generation of work orders, and tracking of remedial actions, facilitating efficient communication and execution of repairs across distributed locker facilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If manual management methods are used for work orders in large distributed locker systems, then flexibility in handling individual cases is maintained, but the complexity of tracking and managing work orders across multiple locations becomes unmanageable
Solution Approach 1:
The patent introduces a cloud-based synchronization system that acts as an intermediary between asset management systems and work order management systems. This synchronization system receives data from multiple asset management systems, processes it centrally, and distributes work orders appropriately, thereby reducing the complexity of manual tracking while maintaining operational flexibility across distributed locations.
Solution Approach 2:
The work order management system is designed to handle multiple types of work orders (repair, maintenance, inspection) across various locker locations through a single unified platform. This universal system can manage diverse work order types and distribute them to appropriate technicians, reducing the need for separate manual tracking systems for each location or work type.
2Productivity
If automated work order generation is implemented across distributed locker systems, then efficiency in problem resolution is improved, but the system complexity and integration requirements increase
Solution Approach 1:
The cloud-based synchronization system serves as an intermediary that automatically processes data from asset management systems, generates appropriate work orders, and distributes them to the work order management system. This automated intermediary layer improves problem resolution efficiency by eliminating manual work order creation while managing the integration complexity centrally rather than at each distributed location.
Solution Approach 2:
The system pre-configures templates and rules for work order generation based on asset management data. When problems are detected, the system automatically matches them against pre-defined work order templates and generates appropriate work orders without requiring real-time complex decision-making, thereby improving efficiency while keeping system complexity manageable through pre-planned configurations.
3Loss of information
If centralized tracking of all locker assets is implemented, then visibility into system-wide issues is improved, but the difficulty of managing and synchronizing data across distributed locations increases
Solution Approach 1:
The cloud-based synchronization system acts as a central intermediary that receives data from multiple distributed asset management systems, normalizes and processes it, and maintains a unified view of system-wide issues. This centralized intermediary provides comprehensive visibility while managing data synchronization complexity through a single point of coordination rather than requiring direct peer-to-peer synchronization between all distributed systems.
Data Source
AI summary
A computer-based system for improving a process for synchronizing an asset management system with a work order management system is disclosed. The computer-based system determines whether report data has been received from an asset management system. In response to determining that report data has been received, the report data is parsed to determine one or more keywords that describe an issue reported by the asset management system. The keywords are used to determine whether one or more instructions are available for handling the issue. If the instructions are available, then the instructions are obtained and used to generate one or more messages. The messages are transmitted to a work order management system to cause the work order management system to generate a work order and to dispatch the work order to a service provider to cause the service provider to resolve the issue reported by the asset management system.