Dynamic Mail Traffic Re-routing to External Infrastructure

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Solution Overview

Problem

Traditional IT systems face high costs and unpredictable service levels due to over-provisioning in data centers, especially during peak workload fluctuations, and lack flexibility to allocate resources efficiently between applications of varying importance, failing to account for mail service provisioning in dynamic market conditions.

Innovation Solution

A method and system for re-routing IP messaging traffic to external resources, utilizing a dynamic workload device to forward routing and user contexts to a service infrastructure partner when triggered by events such as peak demand or maintenance needs, allowing for the reconfiguration of load balancers to redirect mail traffic transparently and efficiently.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If data centers over-provision computing capacity to support each application during highest potential user demand, then service availability is maintained, but costs increase significantly

Engineering Contradiction:
Improveservice availabilityVSAvoidcomputing capacity
Core Design Contradiction:
ReliabilityVSQuantity of substance

Solution Approach 1:

The patent enables mail servers to serve multiple functions by allowing dynamic workload migration between internal and external mail infrastructure. The same mail server can handle internal mail traffic during normal operations and external mail traffic during peak demands, eliminating the need for dedicated infrastructure for each scenario and reducing overall computing capacity requirements.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system implements dynamic workload management where mail server responsibilities can change based on real-time demand conditions. The load balancer dynamically redirects mail traffic between internal and external infrastructure, allowing the system to adapt its computing capacity allocation to actual needs rather than maintaining static over-provisioning.

Inventive Principle:
Principle #15Dynamics

2Reliability

If data centers maintain dedicated server capacity for just-in-case situations, then service reliability is improved, but infrastructure costs increase

Engineering Contradiction:
Improveservice reliabilityVSAvoidserver capacity
Core Design Contradiction:
ReliabilityVSQuantity of substance

Solution Approach 1:

The patent introduces an external mail infrastructure partner as an intermediary resource that can be activated when internal capacity is insufficient. This intermediary provides the necessary server capacity during peak demands or failures without requiring the organization to maintain dedicated backup infrastructure, thus maintaining reliability while reducing server capacity requirements.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The system changes the parameter of infrastructure ownership from exclusively internal to a hybrid model that includes external partners. By changing this parameter, the organization can access additional server capacity on-demand without permanently maintaining it, reducing the quantity of server capacity that needs to be owned while maintaining reliability.

Inventive Principle:
Principle #35Parameter changes

3Productivity

If mail services are temporarily shut down to prioritize higher priority applications during peak loads, then resource allocation is optimized, but service availability deteriorates

Engineering Contradiction:
Improveresource allocation efficiencyVSAvoidmail service availability
Core Design Contradiction:
ProductivityVSReliability

Solution Approach 1:

The patent adds a new dimension to resource allocation by introducing external mail infrastructure as an additional layer. Instead of simply prioritizing applications within the same infrastructure (which forces shutdowns), the system can offload mail traffic to external partners, maintaining mail service availability while still allocating internal resources to higher priority applications.

Inventive Principle:
Principle #17Another dimension (Dimensionality change)

4Ease of operation

If in-house infrastructure is used exclusively for mail services, then service control is maintained, but adaptability to dynamic market conditions decreases

Engineering Contradiction:
Improveservice controlVSAvoidflexibility
Core Design Contradiction:
Ease of operationVSAdaptability or versatility

Solution Approach 1:

The patent segments mail service infrastructure into internal and external components. The internal infrastructure maintains control over core operations and sensitive data, while the external infrastructure handles variable workload demands. This segmentation allows the organization to maintain service control through the load balancer and traffic management while gaining adaptability through the external partner's capacity.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS7647379B2System and method for re-routing messaging traffic to external resources
Publication Date: 2010.01.12 SERVICENOW INC
  • US7647379B2 patent drawing
  • US7647379B2 patent drawing
  • US7647379B2 patent drawing

AI summary

Method of re-routing mail traffic exchanged with a messaging system in a data transmission system in which at least one user connected to an IP transport network such as the Internet can transmit requests to and receive data from a plurality of servers through a load balancer, wherein at least one of the servers being a mail server in charge of mail exchange with the user through the IP transport network. This method comprises the steps of forwarding a routing context to an external service infrastructure partner (SIP) device when the system is triggered by an event A, reconfiguring the load balancer in order to be able to send a mail protocol to the SIP device when receiving the mail traffic to be re-routed to the SIP device, and forwarding a user context to the SIP device.