Virtual Mall Order Modification Approval System
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Solution Overview
Problem
In virtual shopping mall transactions, modifications to order details often require direct negotiation between parties, leading to unrecorded changes and potential unreasonable losses for buyers, especially when using settlement methods like credit cards where buyers are not actively involved in payment.
Innovation Solution
A virtual shopping mall management system that includes a modified information receiving unit, a change approval request mail transmitting unit, an approval/disapproval information receiving unit, and an order determining unit to record and approve changes exceeding a predetermined amount, ensuring buyer approval before modifying order details.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If direct negotiation is performed between parties by telephone or mail for order modification, then the parties can communicate and adjust order details flexibly, but the modification process is not recorded in the system and buyers may suffer unreasonable losses
Solution Approach 1:
The patent introduces a virtual shopping mall management server as an intermediary system that mediates between the buyer and seller. When order modification is requested, the system automatically notifies the buyer through the server, allowing the buyer to review and approve changes before they are finalized. This intermediary mechanism ensures that all modifications are recorded in the system while maintaining the flexibility of communication between parties.
2Productivity
If order details are modified without buyer approval, then the modification process is simple and fast, but buyers may experience unreasonable losses especially with credit card settlement methods
Solution Approach 1:
The patent implements preliminary action by requiring the system to notify the buyer before order modification is completed. The buyer is given advance opportunity to review the proposed changes and provide approval. This preliminary notification and approval step prevents harmful factors such as unreasonable losses while maintaining efficient processing, as the system automatically handles the modification once approval is received.
3Reliability
If the system requires buyer approval for order modification, then buyer protection is improved, but the modification process becomes more complex and time-consuming
Solution Approach 1:
The patent applies self-service by enabling the buyer to independently review and approve order modifications through the virtual shopping mall management server without requiring extensive intervention from either party. The system automatically handles notification, recording, and processing of approvals, simplifying the overall process while maintaining buyer protection. The buyer simply needs to review the proposed changes and confirm approval, which the system then processes automatically.
Data Source
AI summary
The present provides a mechanism of leaving, as a record, a fact that a correction of order details of an accepted order is proper in virtual shopping mall service.When modification of order details is received from a member store terminal 40 (S615), a virtual shopping mall management server 10 calculates the difference between an amount before the change and an amount after the change. When the difference is determined to be equal to or larger than a predetermined amount (Yes in S620), the server generates a settlement process request page and transmits it to the member store terminal 40 (S625a). When the settlement process request information is received from the member store terminal 40, the server transmits an e-mail requesting for approval on the change in the amount to a member terminal (S630a). When a response of approval or denial on the change in the amount is accepted from the member terminal on a selection page of approval/denial on the amount change (S635a), whether the change is approved or not is determined (S640a). When it is determined that the response from the member terminal is approval (Yes in S640a), the server determines that the modification in the order details is proper, fixes the change in the order details, and requests the bank to perform an account transfer process (S645a).