Managed Services Platform for Intelligent IT Asset Inventory Collection
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Solution Overview
Problem
Conventional methods for remote IT service management lack a consistent, scalable framework, leading to inefficiencies such as difficult installation/operation, lack of self-servicing, data sharing transparency, high costs, and inflexibility in managing complex heterogeneous computing environments.
Innovation Solution
A base management node (BMN) connected via a network tunnel to a customer's computing environment collects data, stores preferences, and shares information with authorized entities, enabling proactive updates and efficient asset management through a managed services platform.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If physical access requirements are implemented for IT service management, then service providers can directly manage customer equipment, but time and resources are wasted for both providers and customers
Solution Approach 1:
The patent introduces a data center as an intermediary between the service provider and customer equipment. The service provider sends service requests to the data center, which then executes tasks on customer equipment remotely, eliminating the need for physical access while maintaining service management reliability
Solution Approach 2:
The patent replaces the mechanical system of physical access with an automated electronic system. Service requests are transmitted electronically through a data center that automatically executes tasks on customer equipment, substituting manual physical intervention with automated remote processing
2Ease of operation
If conventional remote administration techniques are used, then physical access requirements are reduced, but the approach lacks consistency, scalability, and flexibility for complex heterogeneous computing environments
Solution Approach 1:
The patent creates a universal data center platform that can handle multiple types of service requests and adapt to different computing environments. The data center serves as a multi-functional intermediary that can process various service tasks across heterogeneous customer equipment without requiring environment-specific modifications
Solution Approach 2:
The patent implements a dynamic system where the data center can adapt its operations based on the specific requirements of different customer environments. The service request processing is flexible and can be adjusted in real-time to handle complex heterogeneous computing scenarios
3Ease of operation
If ad-hoc remote administration approaches are implemented, then some remote access is achieved, but installation, operation, and updating become difficult with high costs and lack of self-servicing
Solution Approach 1:
The patent implements self-service capabilities where the data center automatically manages service request execution, monitoring, and updates. The system autonomously handles installation, operation, and maintenance tasks without requiring manual intervention, reducing costs and improving ease of operation
Solution Approach 2:
The patent performs preliminary setup and configuration through the data center before service requests are executed. The data center pre-configures the automated processes and infrastructure, making subsequent service delivery straightforward and eliminating difficult installation and operation phases
Data Source
AI summary
A computer-implemented method for intelligent collection and selective sharing of information technology asset inventory over a managed services platform is disclosed herein. An exemplary method may include receiving, from a customer, a selection of one or more information technology services of an information technology service provider. The exemplary method may further include receiving, via a network tunnel between a machine avatar in a computing environment and a base management node, network traffic of the customer addressed to the one or more information technology services; and storing a portion of the network traffic. The exemplary method may further include generating a service notification for the customer based on the portion of the network traffic; and transmitting the service notification to the machine avatar through the network tunnel.