Managed Services Platform for Mobile Device Control
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Solution Overview
Problem
The lack of control and oversight in the process of downloading and managing applications on mobile devices in enterprise and personal settings, particularly concerning the deployment and management of telephony and digital media services, poses a challenge for employers and parents who want to ensure secure and appropriate usage.
Innovation Solution
A managed services platform that includes a device monitoring subsystem, a device management subsystem, and a user interface, allowing entities to deploy, manage, and monitor networks of devices, providing customizable application sets and configurations based on user identities and performance functions, with features for approval and publication of applications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If entities deploy telephony and digital media services devices to multiple locations without centralized management, then service coverage and accessibility are improved, but control and oversight capabilities deteriorate
Solution Approach 1:
A centralized management platform is introduced as an intermediary between service providers and distributed devices. This platform provides device monitoring subsystems and device management subsystems that enable remote provisioning, configuration, and control of devices across multiple locations without requiring direct manual intervention at each site.
Solution Approach 2:
The management system is divided into separate functional subsystems including device monitoring subsystems for tracking device status and device management subsystems for controlling device operations. This segmentation allows independent management of different functions while maintaining centralized oversight of the entire distributed network.
2Adaptability or versatility
If users are allowed to download and install applications freely on mobile devices, then application availability and user choice are improved, but security and control deteriorate
Solution Approach 1:
Applications are pre-approved and configured on devices through the management platform before being made available to users. The system performs preliminary security checks and compatibility validations, ensuring that only vetted applications are installed on devices, thereby maintaining security while providing application availability.
Solution Approach 2:
The device monitoring subsystem continuously monitors application installation and usage, providing feedback to the management platform. This enables real-time control and oversight, allowing the system to respond to security concerns while maintaining application availability through controlled access.
Data Source
AI summary
A managed services platform and method of operation of same are described herein. The platform can include a device management service (DMS) server in which the DMS server can act as a gateway for communications with one or more computing devices, and the computing devices are associated with a first entity. The platform can also include an application service (AS) server in which the AS server is communicatively coupled with the DMS server. When a first computing device contacts the DMS server, the DMS server is operable to provide a bundle to the first computing device. As an example, the bundle contains content that at least includes one or more configuration messages and an application set that contains one or more predefined applications. The content of the bundle can be determined at least in part by the first entity.