Management method, management system, and non-transitory computer-readable storage medium
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Solution Overview
Problem
Existing management systems for facility devices like air conditioners lack an efficient method to distinguish between maintenance services and subscription services, making it difficult to determine whether a device is covered under a subscription service when providing maintenance services.
Innovation Solution
A computer-implemented management method that registers and distinguishes between maintenance service information and subscription service information in a management system, allowing the system to determine if a target device is covered under a subscription service by storing customer and device information along with operation data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If management systems store only basic maintenance service information, then the system structure remains simple, but the system cannot accurately determine whether a device is covered under a subscription service
Solution Approach 1:
The management information is segmented into distinct components: basic maintenance service information and separate subscription service information. This segmentation allows the system to maintain simple basic operations while adding subscription determination capability through modular information structure, resolving the contradiction between accuracy and complexity.
Solution Approach 2:
The patent adds a new dimension to the management information by introducing subscription service coverage flags or indicators. This dimensional expansion enables the system to track subscription status without fundamentally restructuring the existing maintenance information framework, achieving accurate subscription determination while controlling complexity growth.
2Reliability
If the management system distinguishes between maintenance service and subscription service information, then service determination accuracy improves, but the data management complexity increases
Solution Approach 1:
The system performs preliminary actions by pre-registering and flagging subscription service information alongside maintenance information. This preliminary structuring of data enables reliable service determination without requiring complex real-time analysis, as the subscription status is already identified and stored in an accessible format.
3Adaptability or versatility
If the system stores detailed customer and device information for subscription services, then service differentiation capability improves, but the information storage requirements increase
Solution Approach 1:
The patent extracts and separates subscription service identification information from the general maintenance information. By taking out only the essential subscription-related data elements (such as subscription status flags or contract identifiers), the system achieves versatile service differentiation without storing excessive information, balancing adaptability with data quantity.
Data Source
AI summary
Provided is a computer-implemented management method that registers information for providing a subscription service in a management system that provides a maintenance service using operation data of an air conditioner. The computer-implemented management method includes: receiving the operation data from the air conditioner through a communication network; storing management information in a memory, the management information being for providing the maintenance service using the received operation data stored in the memory, the management information including customer information and device information; and registering in the memory, as part of the management information, information relevant to the subscription service such that the information registered in the memory is distinguishable between the maintenance service and the subscription service.