Mobile Consumer Messaging System for SMS Chat Bridge
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Solution Overview
Problem
Conventional chat systems do not integrate with mobile devices, limiting users' ability to participate in chat sessions with customer service representatives due to compatibility issues between mobile communication channels and traditional chat platforms, and lack of web functionality on mobile devices.
Innovation Solution
The Mobile Consumer Messaging System (MCMS) enables chat sessions between mobile device users and customer service representatives by utilizing existing mobile communication channels to interface with traditional chat systems, allowing chat agents to communicate through mobile devices without modifying the existing chat system, and routing messages effectively between mobile devices and traditional chat platforms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional chat systems are used, then chat functionality is available on computers, but mobile device integration is not supported
Solution Approach 1:
The patent introduces a mobile device as an intermediary component between the traditional chat system and mobile users. The mobile device includes a message receiver that accepts SMS messages from the mobile carrier network and a message transmitter that sends messages to the chat system, acting as a bridge that enables communication without requiring modifications to the existing chat infrastructure.
Solution Approach 2:
The mobile device is designed to perform multiple functions: it serves as both a traditional mobile phone for SMS communication and as a chat terminal for interacting with the customer service representative. This multi-functionality allows the same device to operate in both mobile communication networks and traditional chat systems.
2Adaptability or versatility
If SMS messaging is used on mobile devices, then mobile communication is enabled, but compatibility with traditional chat platforms is lost
Solution Approach 1:
The mobile device acts as an intermediary that translates between SMS message format and chat system message format. The message receiver captures SMS messages from the mobile carrier network, and the message transmitter formats and sends these messages to the chat system, ensuring reliable communication across incompatible platforms.
Solution Approach 2:
The system changes the format parameters of messages as they transition between different communication platforms. SMS messages with specific formatting constraints are converted into chat system compatible formats, allowing seamless communication between mobile devices and traditional chat platforms despite differences in message structure and protocols.
3Ease of operation
If web functionality is added to mobile devices, then chat capability is improved, but device requirements become more stringent
Solution Approach 1:
The mobile device serves as an intermediary that enables chat functionality without requiring full web browsing capabilities. By using the message receiver and message transmitter to bridge SMS and chat systems, the solution provides chat accessibility to basic mobile devices that lack advanced web functionality.
Solution Approach 2:
The system allows mobile devices to provide their own chat capability through the integrated message receiver and message transmitter components, without requiring external web infrastructure or advanced device features. The mobile device itself performs the translation and routing functions needed for chat participation.
Data Source
AI summary
Aspects of the present disclosure generally relate to systems and methods for extending chat capabilities of traditional computer-to-computer chat systems to mobile devices. As will be generally understood, chat sessions typically allow users and chat agents to type and send/receive messages through a chat system. According to one aspect, such a mobile consumer messaging system (MCMS) utilizes existing mobile communication channels to interface with existing traditional chat systems. Specifically, in various embodiments of the MCMS, chat agents using existing, traditional chat systems are able to participate in chat sessions with end users through the users' mobile devices without specific modifications to the existing chat system. Further, according to one embodiment, chat agents utilize a single chat platform to participate in chat sessions with end users through the end users' mobile devices as well as with various other users utilizing a traditional chat system on a computer.