Real-Time Media Streaming Connectors for Custom Cloud Communications
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Solution Overview
Problem
Customers of cloud-based communication services are limited to the features provided by the SaaS provider and cannot easily implement additional functionality without waiting for new features to be developed, limiting their ability to meet unique communication needs.
Innovation Solution
A cloud-based communication platform that allows customers to configure real-time media streams to stream media to a designated network destination, enabling customization through scripting languages and media stream connectors for integrating third-party features.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers use pre-defined SaaS provider features, then ease of operation is improved, but adaptability deteriorates
Solution Approach 1:
The patent segments the communication service into modular components: core SaaS platform functionality and separate media stream processing capabilities. Customers can selectively enable media streaming to external destinations for specific communication channels while using standard features for others, allowing incremental customization without requiring complete system redesign or waiting for provider feature updates.
2Device complexity
If customers wait for new features to be developed by SaaS provider, then device complexity is reduced, but loss of time increases
Solution Approach 1:
The patent enables customers to self-configure media streaming functionality by selecting destinations and configuring parameters through the existing SaaS interface, without requiring the provider to develop and deploy new features. Customers can immediately implement custom functionality by specifying media stream destinations and parameters, eliminating the waiting period while maintaining manageable complexity through guided configuration.
3Adaptability or versatility
If customers configure real-time media streams with scripting languages and connectors, then adaptability is improved, but device complexity increases
Solution Approach 1:
The patent introduces media stream connectors as intermediary components that bridge the SaaS platform and third-party services. These connectors handle the complexity of integration internally, providing standardized interfaces for customers while managing the intricate details of media stream routing, protocol compatibility, and service authentication, thereby enabling adaptability without proportionally increasing customer-facing complexity.
4Adaptability or versatility
If customers integrate third-party services through media stream connectors, then versatility is improved, but difficulty of detecting and measuring increases
Solution Approach 1:
The patent implements feedback mechanisms that monitor media stream connections to third-party services, providing customers with visibility into connection status, data flow, and service performance. The system detects and reports on the state of integrated third-party services, enabling customers to measure and troubleshoot integrations while maintaining the versatility benefits of connecting diverse external services.
Data Source
AI summary
Disclosed are systems, methods, and non-transitory computer-readable media for providing real-time media streams. A cloud-based communication platform receives an incoming communication request to establish a communication session and executes a set of communication instructions associated with the incoming communication request. The set communication instructions includes a command to execute a real-time media stream in relation to the communication session. The command includes data designating a network destination to receive the real-time media stream. The cloud-based communication platform initiates the communication session between client devices and initiates the real-time media stream to the network destination. The real-time media stream concurrently transmitting at least a portion of the media transmitted between the client devices to the network destination.