Medical Messaging API Routing Phone Tag
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Solution Overview
Problem
Current medical communication systems face challenges such as phone tag, lost voicemails, and inefficiencies in message delivery due to busy lines and lack of integration with existing workflows, which can lead to delayed or misinterpreted urgent health care information.
Innovation Solution
A system that extends call resources through an application programming interface (API) for routing and delivering medical phone messages, allowing for call recording, monitoring, and tracing, with features like call bridging, conferencing, and SMS alerts, ensuring messages are archived and easily retrievable, and accommodating both subscribed and unsubscribed users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional voicemail systems are used for medical communication, then messages can be left and retrieved, but messages may be lost, forgotten, or not retrieved in a timely manner
Solution Approach 1:
The system implements automated feedback mechanisms including SMS notifications when messages are left, delivered, or read. The two-way communication system provides confirmation to both sender and recipient about message status, ensuring timely retrieval and reducing lost communications
Solution Approach 2:
The patent replaces traditional mechanical voicemail systems with an automated electronic messaging system that uses SMS text messaging and automated phone calls. This substitution enables tracking, notification, and confirmation features that mechanical systems cannot provide
2Ease of operation
If physicians navigate through multiple voicemail systems to communicate with patients, then communication can occur, but the process becomes complex and time-consuming
Solution Approach 1:
The system provides a universal messaging platform that works across multiple devices and networks (mobile phones, landlines, VoIP). It consolidates communication functionality into a single system that can reach patients regardless of their device type, eliminating the need to navigate multiple separate voicemail systems
Solution Approach 2:
The patent introduces an automated messaging system as an intermediary between physicians and patients. This intermediary handles message routing, delivery confirmation, and notification automatically, simplifying the communication process for users while managing the underlying complexity
3Speed
If phone calls are used for urgent medical communication, then timely contact can be made, but busy lines and unanswered calls result in lost communication
Solution Approach 1:
The system leaves automated text messages as preliminary action when direct calls cannot be completed. The SMS messages provide essential information immediately while the system can attempt follow-up communications, ensuring urgent information is conveyed even when the recipient is unavailable
Solution Approach 2:
The messaging system implements periodic communication attempts and follow-up messages if initial communications are not acknowledged. This periodic action ensures urgent medical information is eventually received by the patient or appropriate party
4Loss of information
If voicemail messages are left without tracking, then messages can be delivered, but it cannot be determined if messages were listened to or understood
Solution Approach 1:
The system implements comprehensive feedback tracking that monitors message delivery status, reading status, and provides two-way communication confirmation. Both physicians and patients receive notifications about message status, ensuring information is conveyed and acknowledged without requiring complex manual tracking
Data Source
AI summary
Described and disclosed is a system and method for routing and delivering medical phone messages efficiently in a hospital or clinic setting. The invention includes extending a call resource accessible to medical personnel and patients through an application programming interface and recording communications between users of the system. Messages may then be routed to an appropriate user. Employed is a dual-tone multi-frequency signaling system and setting a sample rate using a global parameter, sample rate and a frame size. The system and method have ability to leave a message mid-call based on the dual-tone multi-frequency signaling wherein the system leaves a generic message while the user is navigated to leave an actual voice message all in a “in-call” process that is transparent to the user.