Real-Time Message Compliance System with Sentiment Scoring
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Solution Overview
Problem
Existing compliance mechanisms for digital messages are ineffective in preventing non-compliant communications as they rely on employee self-policing and typically analyze messages after the fact, rather than preventing violations in real-time.
Innovation Solution
A system and method that analyzes incoming digital messages in real-time to identify potential compliance violations by parsing characters, assigning scores, and determining sentiment, which generates suggestions for outgoing messages and can preclude non-compliant messages from being sent by disabling messaging functionality until modifications are made in accordance with suggested text.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If real-time message analysis is implemented to prevent compliance violations, then message compliance reliability is improved, but system complexity and processing time increase
Solution Approach 1:
The system performs preliminary analysis of incoming messages by parsing characters into words and symbols, assigning sentiment scores to each word, and calculating total scores before the message is fully transmitted. This preliminary action enables the system to identify potential compliance violations early in the message creation process, allowing preventive measures to be taken before non-compliant messages are sent.
Solution Approach 2:
The patent introduces an intermediary compliance monitoring system that sits between the message composition interface and the transmission channel. This intermediary layer analyzes message content in real-time, generates compliance assessments, and can block or modify messages before they leave the organization. The intermediary acts as a mediator that balances communication freedom with compliance enforcement.
2Reliability
If real-time message analysis is implemented to prevent compliance violations, then message compliance reliability is improved, but processing speed decreases
Solution Approach 1:
The system applies partial analysis by focusing on specific sentiment-carrying words rather than analyzing every character or word equally. By assigning scores only to sentiment-relevant words and calculating aggregate sentiment scores, the system achieves adequate compliance assessment without the computational overhead of complete message analysis, thus maintaining processing speed while improving compliance detection.
Solution Approach 2:
The patent transforms the message analysis problem from a qualitative assessment to a quantitative scoring system. By converting words into sentiment scores and aggregating these scores to determine overall message sentiment, the system enables faster computational processing through mathematical operations rather than complex linguistic analysis, improving processing speed while maintaining compliance detection accuracy.
3Productivity
If sentiment scoring and personality profiling are used to generate message suggestions, then communication quality is improved, but loss of information and privacy increases
Solution Approach 1:
The system applies local quality analysis by focusing sentiment scoring and personality profiling only on specific portions of messages that contain sentiment-bearing words, rather than analyzing the entire message content. This localized approach extracts necessary compliance and quality information while minimizing the scope of data processing, thereby reducing privacy intrusion while maintaining communication quality improvement.
Data Source
AI summary
This disclosure describes systems, methods, and apparatus for generating a computer response to an incoming message. Incoming messages can be analyzed to determine a sentiment, and this sentiment can be put to various uses. For instance, when a reply message is created, the sentiment can be used to make suggestions or prompt the message creator to use different language tailored to the sentiment of the original sender. In other cases, creation of the message may be precluded until existing text is modified to better suit the recipient's sentiment.