Message Consolidation Server for Multi-Channel Routing
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Solution Overview
Problem
Users face challenges in receiving messages in a timely manner and locating them across multiple communication channels, as they can only use one or two channels at a time, leading to missed messages and confusion about which channel was previously used.
Innovation Solution
A method that identifies the communication channel used to send a message, determines the sender's contact information, matches it with previous communication channels used by the recipient, and marks the message with the sender's identity and channel, allowing it to be sent to the recipient's active channel for timely receipt.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a user utilizes multiple communication channels, then the ability to receive messages from different sources is improved, but the user can only actively use one or two channels at a time, causing messages on other channels to be missed or delayed
Solution Approach 1:
The patent introduces a message consolidation server as an intermediary that receives messages from multiple communication channels and forwards them to the user's active channel. The server acts as a mediator between the various communication channels and the user, allowing messages from inactive channels to be delivered without requiring the user to actively monitor all channels simultaneously.
Solution Approach 2:
The message consolidation server provides multi-functional capabilities by handling message routing, channel identification, contact information matching, and message forwarding across different communication channels. This single system performs multiple functions that would otherwise require separate manual operations by the user.
2Speed
If users search for messages on the current open communication channel, then immediate access to messages is improved, but messages located on different or non-active channels cannot be found
Solution Approach 1:
The patent merges messages from multiple communication channels into a unified view on the user's active channel. By consolidating messages that originate from different channels into the channel the user is currently using, the system allows users to access all messages in one location without needing to switch between channels or remember which channel contains which message.
3Adaptability or versatility
If the number of available communication channels increases, then communication versatility is improved, but users forget which channel was previously used to communicate with a particular user
Solution Approach 1:
The system implements feedback mechanisms by marking messages with identifiers of the sender and the original communication channel. This provides continuous feedback to the user about which channel was used for each communication, allowing users to recall channel information without having to actively remember it. The feedback is embedded directly in the message display.
Data Source
AI summary
A method, system and computer program product for processing messages sent to a recipient. The communication channel used to send the message is identified, where such a communication channel is not currently being used by the recipient. After identifying the communication channel(s) currently being used by the recipient, the contact information of users who have previously communicated with the recipient using the communication channel(s) currently being used by the recipient are analyzed. The message is then marked with the identity of the sender as well as the communication channel used by the sender after matching the contact information of the sender with the contact information of a user who had previously communicated with the recipient using the communication channel(s) currently being used by the recipient. The marked message is then sent to the recipient using a communication channel currently being used by the recipient.