Message Conversion System for Customized Operation Screens
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Solution Overview
Problem
Customized operation screens on multi-function peripherals can lead to confusion for users and customer engineers, as changes in button layouts and function names make it difficult to understand and execute operations, especially when usage frequency varies among users.
Innovation Solution
A message conversion system that creates a comparison table associating operation items on default and customized screens, allowing the system to replace message references between the two, ensuring that messages are understandable and operable on customized screens.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the operation screen is customized to show only frequently used functions, then ease of operation is improved for specific users, but understanding becomes difficult for users with different usage patterns
Solution Approach 1:
The operation screen is made dynamically adaptable through customization. The system allows different users to configure screens according to their specific usage patterns, transforming a static screen into a dynamic one that adapts to individual needs while maintaining ease of operation for each user
Solution Approach 2:
Different regions or positions on the operation screen are assigned different functions based on user preferences. Frequently used functions are placed in prominent positions while less used functions are moved to other areas, creating local quality variations that optimize ease of operation for specific usage patterns
2Adaptability or versatility
If the operation screen is customized with different button layouts and function names, then adaptability is improved, but understanding becomes difficult when referring to default screen manuals
Solution Approach 1:
A message conversion system acts as an intermediary between the customized screen display and the default screen manual. When users inquire about operations, the system automatically converts messages referencing default screen positions and names into equivalents that match the customized screen layout, preserving understandability while maintaining adaptability
Solution Approach 2:
Instead of requiring users to adapt to the customized screen by learning new positions and names, the system inverts the approach by automatically translating inquiries from default screen terminology into customized screen terminology, making the system adapt to the user rather than vice versa
3Ease of operation
If customer service receives inquiries about customized screens, then user support is improved, but customer engineers cannot understand the display status after customization
Solution Approach 1:
The message conversion system serves as an intermediary that translates between customized and default screen terminology. When users make inquiries about customized screen operations, the system automatically converts these inquiries into messages that reference the default screen layout, enabling customer engineers to understand and provide accurate support while maintaining improved user support for customized interfaces
Data Source
AI summary
A message conversion system converts a message regarding one operation screen out of an operation screen after the customization and a default screen before the customization to a message regarding the other operation screen, and includes: a first obtainer that obtains a name of the operation item and identification information of operation control; a second obtainer that obtains a name of the operation item and identification information of operation control; a creator that creates a comparison table; and a replacer that specifies the identification information corresponding to the name of the operation item included in the message regarding one operation screen, and obtains the name of the operation item of the other operation screen and replaces the name of the operation item of the one operation screen included in the message with the name of the operation item of the other operation screen.