Intelligent Message Delivery Agent for Context-Aware Alerting

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Solution Overview

Problem

Conventional electronic short messaging systems often deliver messages immediately, leading to unnecessary interruptions and distractions for recipients, as they do not consider the recipient's current activity or context, potentially causing embarrassment or aggravation.

Innovation Solution

An intelligent message delivery system that determines an interruption indicator based on recipient activity and message priority, generating alerting and delivery parameters to minimize interruptions while ensuring timely delivery of important messages, by using an intelligent message delivery agent that analyzes recipient activity/context data and message context to decide on the appropriate delivery time and method.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Speed

If immediate delivery system is used, then message delivery speed is improved, but recipient interruption and distraction increase

Engineering Contradiction:
Improvemessage delivery speedVSAvoidrecipient interruption and distraction
Core Design Contradiction:
SpeedVSObject-affected harmful factors

Solution Approach 1:

The system performs preliminary analysis of recipient activity context before delivering the message. The intelligent message delivery agent evaluates whether the recipient is engaged in an activity that should not be interrupted, and only delivers the message when appropriate, thus preventing harmful interruptions before they occur.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent introduces an intelligent message delivery agent as an intermediary between the message sender and recipient. This agent acts as a mediator that analyzes recipient context and controls message delivery timing, resolving the contradiction by filtering out inappropriate delivery moments while maintaining fast delivery when safe.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Object-affected harmful factors

If activity awareness is added, then unnecessary interruptions are reduced, but system complexity increases

Engineering Contradiction:
Improveunnecessary interruptionsVSAvoidsystem complexity
Core Design Contradiction:
Object-affected harmful factorsVSDevice complexity

Solution Approach 1:

The recipient's device autonomously monitors its own activity state and provides this information to the message delivery system. The device self-services by tracking its own context (calls, meetings, focused work) without requiring external monitoring, thus reducing system complexity while enabling intelligent delivery decisions.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system implements feedback loops where the recipient device continuously reports its activity state to the message delivery agent. This feedback mechanism enables the system to adapt delivery decisions based on real-time context without requiring complex centralized monitoring, simplifying the overall architecture.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS9485632B2Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media
Publication Date: 2016.11.01 AVAYA INC
  • US9485632B2 patent drawing
  • US9485632B2 patent drawing
  • US9485632B2 patent drawing

AI summary

Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media are also disclosed. In one embodiment, a method for providing intelligent alerting and delivery of an electronic short message comprises receiving an electronic short message directed to a recipient device of a recipient and originating from a sender device of a sender, and determining an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the electronic short message. The method also comprises automatically generating one or more alerting parameters and one or more delivery parameters based on the interruption indicator, and delivering the electronic short message to the recipient device based on the one or more alerting parameters and the one or more delivery parameters. In this manner, unnecessary interruption of the recipient may be minimized while assuring timely delivery of important electronic short messages.