Automated Message Delivery System with Preference-Based Prioritization

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Solution Overview

Problem

Existing methods for message delivery to team members lack intuitiveness in determining the most effective time and content of messages based on learned patterns, user feedback, and preferences, failing to incorporate team objectives effectively.

Innovation Solution

A method and system that gather data specific to team members, analyze preferences, determine an order of precedence, and employ these to provide personalized message delivery, using a server with software to prioritize and correlate messages for strategic team sustainability.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If automated message delivery systems are implemented, then message delivery efficiency is improved, but the system lacks intuitiveness in determining the most effective time and content of messages

Engineering Contradiction:
Improvemessage delivery efficiencyVSAvoidintuitiveness of message timing and content
Core Design Contradiction:
ProductivityVSEase of operation

Solution Approach 1:

The system collects user feedback data including message responses, reading patterns, and interaction behaviors to continuously learn and adapt message delivery timing and content. This feedback loop enables the system to improve intuitiveness by adjusting to individual user preferences while maintaining automated efficiency.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The system automatically analyzes user behavior patterns and determines optimal message timing without requiring manual user input or configuration. Users benefit from personalized message delivery schedules that are self-adjusted based on observed patterns, eliminating the need for users to manually set preferences while maintaining high intuitiveness.

Inventive Principle:
Principle #25Self-service

2Reliability

If personalized message delivery is implemented using user preferences and team characteristics, then message effectiveness is improved, but system complexity increases

Engineering Contradiction:
Improvemessage effectivenessVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system uses a unified machine learning framework that handles multiple functions including preference analysis, timing optimization, content personalization, and team characteristic integration. This multi-functional approach achieves high message effectiveness without proportionally increasing system complexity, as the same core infrastructure supports diverse personalization needs.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The system dynamically adjusts message delivery parameters such as timing, frequency, and content based on analyzed user preferences and team characteristics. By changing these parameters algorithmically rather than requiring complex system reconfiguration, the system maintains effectiveness while managing complexity through software-based parameter optimization.

Inventive Principle:
Principle #35Parameter changes

3Adaptability or versatility

If data gathering and analysis is performed to determine user preferences, then message personalization is improved, but data processing time increases

Engineering Contradiction:
Improvemessage personalizationVSAvoiddata processing time
Core Design Contradiction:
Adaptability or versatilityVSLoss of time

Solution Approach 1:

The system continuously gathers and pre-processes user data in the background, building preference profiles and behavior patterns before messages need to be sent. This preliminary data preparation enables rapid message personalization decisions at delivery time, reducing the perceived processing time while maintaining high personalization quality.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system implements incremental data processing that analyzes only the most relevant user interactions and preferences for each message context, rather than processing all available data. This selective approach achieves sufficient personalization while significantly reducing data processing time and computational overhead.

Inventive Principle:
Principle #16Partial or excessive action

Data Source

PatentUS8694594B2Method and system for automated team support message delivery
Publication Date: 2014.04.08 JOHNSON & JOHNSON HEALTH & WELLNESS SOLUTIONS INC
  • US8694594B2 patent drawing
  • US8694594B2 patent drawing
  • US8694594B2 patent drawing

AI summary

A method and system for providing personalized message delivery to one or more individual users of at least one team of users is disclosed. In accordance with the method and system, data specific to one or more individual users of at least one team of users is gathered, analyzed and used to determine preferences and order of precedence of the one or more individual users of the at least one team of users; and personalized message delivery is provided to the one or more individual users of the at least one team of users based upon the one or more individual users of the at least one team of users' preferences and order of precedence.