Message Flow Analysis for Skill-Based IT Asset Action Paths
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Solution Overview
Problem
Current systems require significant manual human intervention for managing information technology assets, as automation often fails to provide clear and unambiguous instructions, leading to inefficiencies and delays in resolving issues.
Innovation Solution
An apparatus and method for analyzing message flows to identify action clause paths, using directed acyclic graphs and Markov chains to rank paths based on complexity and user skill, and providing guided conversational AI to minimize human intervention by separating automatable and human tasks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If automation is increased to reduce manual intervention, then productivity improves, but the system becomes less reliable in providing clear instructions
Solution Approach 1:
The patent segments complex troubleshooting workflows into discrete message flows with identifiable branches and action clauses. Each message flow is parsed into conditional clauses and possible action paths, allowing the system to present segmented, manageable instructions to users rather than overwhelming them with complex automated sequences.
Solution Approach 2:
The patent introduces an intermediary layer between automation and the user: a message flow analysis system that parses automated troubleshooting messages and extracts structured action clauses. This intermediary translates complex automated instructions into clear, ranked action paths that are reliable and easy to follow, bridging the gap between automation and instruction clarity.
2Ease of operation
If message flows are simplified for easier understanding, then ease of operation improves, but the system loses adaptability to handle complex IT asset issues
Solution Approach 1:
The patent implements dynamic adaptability by ranking multiple possible action clause paths based on complexity metrics and user skill levels. The system can dynamically adjust which action path is presented first, adapting to the specific user and situation while maintaining simplicity in the presentation format. This allows the same simplified interface to handle both simple and complex IT asset issues effectively.
Solution Approach 2:
The patent performs preliminary analysis of message flows to identify all possible branches and action clauses before presenting them to the user. By pre-parsing and ranking multiple action paths, the system prepares comprehensive troubleshooting options in advance, ensuring adaptability to complex issues while maintaining ease of operation during actual user interaction.
3Reliability
If comprehensive troubleshooting steps are provided, then reliability improves, but the complexity of the system increases
Solution Approach 1:
The patent extracts structured action clauses from complex troubleshooting message flows, separating the essential actionable steps from the surrounding complexity. By extracting and ranking only the relevant action paths based on complexity and user skill, the system maintains comprehensive troubleshooting coverage while reducing the apparent complexity presented to users.
Data Source
AI summary
An apparatus comprises a processing device configured to identify one or more message flows, a given one of the message flows comprising messages associated with management of a given information technology asset in an information technology infrastructure, and to parse the given message flow to identify branches in a sequence of the messages, a given branch comprising a given conditional clause and two or more possible action clause paths. The processing device is also configured to determine rankings of the possible action clause paths based at least in part on complexities of action clauses in the possible action clause paths, to select, for a given user, a particular action clause path based at least in part on the determined rankings of the possible action clause paths and a skill level of the given user, and to provide, to the given user, the selected action clause path.