Message Grouping for Cluttered User Experience
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Solution Overview
Problem
Current communication systems do not effectively group messages sent by the same user or with similar themes, leading to a cluttered user experience, especially with the advent of mobile and voice-assistant devices that send various types of messages.
Innovation Solution
The system groups messages based on factors such as being sent from the same device, within a certain time frame, or having similar themes, allowing them to be displayed and output as a single message, using natural language understanding techniques to identify themes and generate text or audio data for combined messages.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If messages are displayed as individual messages in the order received, then the complete message history is preserved, but the user experience becomes cluttered and difficult to read
Solution Approach 1:
The patent merges multiple individual messages into a single grouped message display when messages share common characteristics (same sender, time range, theme). This combining approach reduces visual clutter and improves readability while preserving the complete message history within the grouped structure, allowing users to see both the consolidated view and the underlying individual messages when needed.
2Loss of information
If multiple separate messages are sent and received, then complete communication detail is maintained, but the quantity of messages increases and creates notification redundancy
Solution Approach 1:
The system combines multiple separate messages into a single grouped message entity based on shared characteristics such as sender identity, time window, and thematic content. This merging reduces the quantity of individual message notifications presented to users while maintaining complete communication detail within the grouped structure, allowing users to access full message content when needed.
3Ease of operation
If messages are grouped and displayed as a single unit, then readability and auditory clarity are improved, but the complexity of message processing and theme identification increases
Solution Approach 1:
The system performs preliminary theme identification and message categorization as messages are received, analyzing content to determine thematic groups before display. This preliminary processing organizes messages into cohorts based on shared characteristics, enabling the simplified grouped display while managing processing complexity through upfront classification rather than complex real-time analysis during user interaction.
Data Source
AI summary
Systems and methods to combine related messages are disclosed. Multiple messages may be combined into a single message for display and output on one or more devices based on one or more factors. The factors may include, for example, a determination that the multiple messages were sent by and/or received from the same device, user, user profile, and/or user account. The facts may also include a determination that the multiple messages were sent within a threshold amount of time of each other and/or that the messages have the same or similar themes.