Message Lifecycle Engine for Enterprise Email Management
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Corporate email inboxes become cluttered with unwanted messages, leading to storage quota issues and increased costs, as existing solutions rely on end-users to manage incoming messages, which is inefficient and unreliable.
Innovation Solution
A Message Lifecycle Engine (MLE) that automatically deletes emails based on sender rules, system rules, user behavior analysis, and data loss prevention policies, interfacing with corporate email systems to manage message lifecycle and reduce inbox clutter.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If client-side apps are used to re-organize mailboxes, then user productivity is improved, but reliability deteriorates because it depends on end-users to keep up with incoming messages
Solution Approach 1:
The system enables self-service by having the email system automatically manage and delete unwanted messages based on predefined rules, eliminating the need for end-users to manually organize their mailboxes while maintaining reliability through automated execution
2Quantity of substance
If automated deletion based on user behavior analysis is implemented, then inbox clutter is reduced, but device complexity increases
Solution Approach 1:
The patent introduces an intermediary component (automated deletion system with rule engine) that sits between the email system and users, analyzing user behavior patterns and applying deletion rules automatically. This intermediary handles the complexity of behavior analysis and rule management, keeping the user interface simple while achieving effective inbox management
Data Source
AI summary
Systems and techniques to automatically delete emails from an inbox associated with an employee in an enterprise are described. A message lifecycle engine that interfaces with a corporate email system may select an inbox of an email client application. The message lifecycle engine may delete an email in the inbox based at least in part on: (i) one or more sender rules associated with the email; (ii) one or more system rules associated with an email system used by the enterprise; (iii) one or more user rules created based on an analysis of user behavior; and (iv) one or more data loss prevention (DLP) policies.