Communication Message Processing for Contact Information Acquisition
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Solution Overview
Problem
Users often fail to acquire contact information of other users during scheduling negotiations via social applications, leading to inconvenience when trying to communicate for appointments, as they may only exchange user identifications rather than contact details.
Innovation Solution
A method and device that acquire and process communication messages to identify predetermined schedule words, prompting users to acquire contact information of the other user by sending reminders when such words are detected, ensuring users have necessary contact details for communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users only exchange user identifications during scheduling negotiations, then the communication process remains simple and private, but users fail to acquire contact information leading to communication inconvenience later
Solution Approach 1:
The system performs preliminary action by detecting schedule words during the scheduling negotiation phase and proactively prompting users to acquire contact information before the negotiation concludes. This prevents the loss of contact information while maintaining the simplicity of the communication process during the negotiation phase.
Solution Approach 2:
The system implements feedback by monitoring the scheduling negotiation process for schedule words and providing real-time prompts to users when contact information acquisition is needed. This feedback mechanism ensures users don't lose contact information while allowing the communication to remain simple and focused on scheduling.
2Productivity
If users exchange contact information during scheduling negotiations, then communication efficiency improves for future appointments, but the scheduling negotiation process becomes more complex
Solution Approach 1:
The system acts as an intermediary by introducing automated detection and prompting mechanisms that facilitate contact information exchange during scheduling negotiations. This intermediary function improves communication efficiency for future appointments while keeping the scheduling negotiation process itself relatively simple and focused.
Solution Approach 2:
The system uses feedback mechanisms to monitor scheduling negotiations for schedule words and automatically trigger prompts for contact information exchange. This feedback approach improves communication efficiency without significantly increasing the complexity of the scheduling negotiation process, as the complexity management is automated.
3Measurement precision
If the system continuously monitors communication messages for schedule words, then prompt accuracy improves, but system complexity and processing time increase
Solution Approach 1:
The system implements self-service by automatically detecting schedule words in communication messages and generating appropriate prompts without requiring complex external processing or manual intervention. This self-service approach improves prompt accuracy while keeping the message processing complexity manageable through automated, built-in detection mechanisms.
Solution Approach 2:
The system uses parameter changes by monitoring communication messages for specific schedule words and adjusting the prompting behavior based on the detected schedule words. This parameter-based approach improves detection accuracy while maintaining relatively simple processing by focusing on keyword detection rather than complex message analysis.
Data Source
AI summary
According to a first aspect of the present disclosure, there is provided a method for processing a communication message. The method includes: acquiring a communication message transmitted between a first terminal and a second terminal; and sending prompt information to at least one of the first terminal and the second terminal when the communication message includes a predetermined schedule word, the predetermined schedule word being relevant to scheduling an appointment, the prompt information including information for reminding a user of the at least one of the first terminal and the second terminal to acquire contact information of a user of the other terminal.