Official Account Message Push Warning Mechanism

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Solution Overview

Problem

Internet applications face challenges in ensuring smooth information exchange and maintaining service quality for official accounts due to undetected faults in message pushing processes, leading to potential service disruptions.

Innovation Solution

A warning method and apparatus that detect abnormal message pushing events, generate warning messages based on specific conditions, and output these messages to developers, enabling timely fault resolution and improving service quality by alerting them to issues such as connection timeouts or DNS failures.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If message pushing is performed to official accounts, then information exchange functionality is provided, but service faults may occur undetected leading to information exchange disruption

Engineering Contradiction:
Improveservice qualityVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent implements a feedback mechanism where the server receives push feedback from official accounts and sends warning information when message pushing fails. This closed-loop feedback system enables automatic detection and notification of service faults without adding complex manual monitoring systems, thereby improving reliability while maintaining manageable system complexity

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The system performs self-diagnosis by automatically detecting push failures through the feedback mechanism and generating warning information without external intervention. This self-service approach improves service quality by ensuring continuous monitoring while avoiding the need for additional external monitoring systems

Inventive Principle:
Principle #25Self-service

2Reliability

If warning monitoring is implemented to detect service faults, then service quality is improved, but system complexity increases

Engineering Contradiction:
Improvefault detection capabilityVSAvoidmonitoring system complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The official account performs self-reporting of its status by sending push feedback to the server. This self-service mechanism enables automatic fault detection without requiring complex external monitoring systems, thereby improving reliability while keeping the monitoring system simple

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The server uses the feedback from official accounts to automatically determine whether message pushing succeeded or failed, and triggers warning information accordingly. This feedback-driven approach enables effective fault detection with minimal system complexity

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS10476833B2Warning method and apparatus, and processing server
Publication Date: 2019.11.12 TENCENT TECHNOLOGY (SHENZHEN) CO LTD
  • US10476833B2 patent drawing
  • US10476833B2 patent drawing
  • US10476833B2 patent drawing

AI summary

Embodiments of the present disclosure provide a warning method, apparatus and a processing server. The method may include: pushing an associated message event to a target official account when the associated message event of the target official account is detected; obtaining abnormal information if the associated message event is not successfully pushed to the target official account; obtaining a warning condition that corresponds to the target official account; generating a warning message according to the abnormal information if the abnormal information satisfies the warning condition, and outputting the warning message to the target official account. By means of the present disclosure, an abnormality in a service process of a target official account can be warned, thereby ensuring that a fault can be resolved in time, an information exchanging process of the target official account is smooth, and service quality of the target official account is improved.