Crowd-Determined Message Response System Priority Adjustment
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Solution Overview
Problem
Users face challenges in identifying the right person to respond to messages, especially when seeking domain expertise outside their trusted social network, leading to missed opportunities for timely and relevant responses.
Innovation Solution
A crowd-determined message response system that allows recipients to select a designated respondent and adjust message priorities, reweighting messages to prioritize the selected recipient and demote unselected ones, ensuring that messages from the best-suited individuals are highlighted and others are minimized.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a user sends messages to a large population to increase response probability, then the likelihood of getting a response increases, but the volume of messages to process increases
Solution Approach 1:
The system segments the large population of recipients into smaller groups based on their selection of designated respondents. Each user receives messages only from those they have designated, dividing the overwhelming volume into manageable segments while maintaining high response probability through targeted distribution.
Solution Approach 2:
The system changes the parameter of message distribution from broad population casting to targeted distribution based on user preferences and historical response patterns. By adjusting the distribution parameter to match recipient expertise and availability, the system achieves high response rates with reduced message volumes.
2Loss of time
If a user selectively processes messages only from their network, then processing time is reduced, but domain expertise outside the network is missed
Solution Approach 1:
The system introduces an intermediary mechanism where users designate specific respondents from outside their network for particular message types or topics. This intermediary layer filters and routes messages to appropriate experts while keeping the user's direct processing load manageable, bridging the gap between selective processing and expert access.
Solution Approach 2:
Users perform preliminary action by pre-designating respondents for different message categories or expertise areas. This advance preparation creates a routing map that automatically directs messages to the right people without requiring real-time decision-making, reducing processing time while ensuring expert coverage.
3Reliability
If multiple recipients are on the distribution list, then the chance of getting a response increases, but it becomes unclear who should respond
Solution Approach 1:
The system applies local quality by assigning different priority levels and response expectations to different recipients based on their designated status. Messages are tagged with indicators showing which recipients are primary respondents versus secondary copies, making it clear who should take action while maintaining broad notification for awareness.
Solution Approach 2:
The system implements feedback mechanisms where recipients can indicate their availability and expertise preferences. This feedback is used to dynamically adjust message routing and priority, ensuring that the most appropriate person responds while maintaining high response likelihood through multiple notified parties.
4Productivity
If message priority is adjusted for designated recipients, then response efficiency improves, but system complexity increases
Solution Approach 1:
The system uses dynamic priority adjustment where message importance and recipient priority levels are not fixed but adapt based on user behavior, response history, and contextual factors. This dynamic approach optimizes response efficiency by automatically adjusting priorities without requiring complex manual configuration, as the system learns and adapts over time.
Data Source
AI summary
A crowd determined message response system may be provided. A message sent from a sender to at least one recipient over a communication network may be received. The message may be presented on a user interface device. A selection of a designated recipient for responding to the message may be received. A priority of the message sent to the designated recipient may be adjusted. The priority of the message sent to an unselected recipient of the message not selected as the designated recipient may be adjusted. The priority may be adjusted differently for the designated recipient and the unselected recipient. Based on the adjusting of the priority of the message sent to the unselected recipient, the order of importance in which the unselected recipient's messages are presented may be rearranged.