Automated Message Retrieval via Self-Service Alerting
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Solution Overview
Problem
Users face inefficiencies in locating previously communicated electronic messages, such as emails, due to the vast quantity of messages stored across multiple folders, requiring manual searching or inefficient filtering by sender, recipient, or date.
Innovation Solution
A system and method that allows a first party to request the location of a previously communicated electronic message on behalf of a second party, by searching electronic messaging databases based on message characteristics like recipients, and sending an alert for validation before displaying the message.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If users manually peruse folders or perform searches by sender, recipient, date, then they can locate messages, but the process becomes inefficient and time-consuming as the quantity of messages increases
Solution Approach 1:
The system enables self-service by allowing users to request message location through natural conversation without manual search operations. The automated system performs the search across databases based on conversation context, eliminating the need for users to manually peruse folders or perform complex search queries as message quantities increase
Solution Approach 2:
The patent replaces mechanical manual searching with an automated computer-based system. Instead of users manually navigating folders or using search interfaces, the system uses automated database querying and conversation processing to locate messages, substituting human mechanical actions with automated computational processes
2Ease of operation
If users perform searches within messaging applications, then they can find messages, but the process becomes more complex as the quantity of messages stored increases
Solution Approach 1:
The system provides self-service by automatically interpreting user conversation context to identify search criteria and executing searches without requiring users to understand or use complex search interfaces. The system handles the complexity of query formulation and database searching automatically
Solution Approach 2:
The patent introduces an intermediary conversation processing layer between the user and the database search system. This intermediary translates natural conversation into search queries and manages the complexity of coordinating across multiple databases, shielding users from operational complexity while maintaining ease of use
Data Source
AI summary
Embodiments of the present invention provide an approach for locating previously communicated electronic messages (e.g., emails, etc.). The request is initiated by a first party on behalf of a second party. Specifically, the system will receive a request to locate/retrieve a previously communicated electronic message (“message”). The request can be issued by a sender or a recipient of the message. In any event, the request will include a set (one or more) of characteristics pertaining to the message such as a set of recipients thereof. One or more electronic messaging databases will then be searched based on the message located. Once located, an alert will be sent to the second party alerting the second party that the first party would like to recall the electronic message on their behalf. If the alert is validated (e.g., the message recall was accepted), the message will be displayed to the second party.