Electronic Message Thread Subject Segmentation

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Solution Overview

Problem

In group communication environments, such as chat applications and collaboration platforms, users face difficulties in identifying messages related to specific subjects within large electronic message threads, as existing methods require manual review or creation of new threads, which can be burdensome and inconvenient.

Innovation Solution

An electronic message thread management system that analyzes messages using timestamps and designates each message according to its subject, allowing for organized display and retrieval based on these designations, utilizing a computer-implemented method and system that differentiates among multiple subjects within a single thread.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If a new electronic message thread is created for each subject, then messages related to specific subjects can be separated, but user operation burden increases and convenience decreases

Engineering Contradiction:
Improvesubject differentiationVSAvoiduser operation burden
Core Design Contradiction:
Loss of informationVSEase of operation

Solution Approach 1:

The system segments the message thread by inserting separator messages between different subjects. Each separator message visually divides the thread into distinct subject sections, allowing users to easily identify and navigate between different topics without creating separate threads. This maintains a single thread structure while achieving subject separation.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

Separator messages act as intermediary elements between messages of different subjects. These separator messages serve as visual markers that mediate the transition between subjects, providing clear boundaries and helping users understand when one subject ends and another begins within the same thread.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Loss of information

If manual review of all messages is required, then complete message analysis is achieved, but time consumption and efficiency decrease

Engineering Contradiction:
Improvemessage identification accuracyVSAvoidtime consumption
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The system performs preliminary action by automatically analyzing messages and inserting separator messages before users need to review them. This pre-processing organizes the thread structure in advance, so when users view the thread, the subjects are already separated and easily identifiable, eliminating the need for manual review of entire threads.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system performs self-service by automatically detecting subjects and inserting appropriate separator messages without user intervention. The system analyzes message content, identifies subject transitions, and organizes the thread structure autonomously, freeing users from the burden of manual message review and organization.

Inventive Principle:
Principle #25Self-service

Data Source

PatentUS10917373B2Method and system for managing electronic message threads
Publication Date: 2021.02.09 RINGCENTRAL INC
  • US10917373B2 patent drawing
  • US10917373B2 patent drawing
  • US10917373B2 patent drawing

AI summary

An electronic message thread management system is disclosed. The electronic message thread management system may include a memory and at least one processor. The at least one processor may be configured to analyze an electronic message thread to differentiate among a plurality of subjects reflected in the electronic message thread, using at least a timestamp associated with each message included in the electronic message thread; designate each message in the electronic message thread according to one or more of the different subjects; and provide messages in the electronic message thread based on the designation of the messages.