Messaging Bot Travel Integration via API Merging
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Solution Overview
Problem
Customers face difficulties in navigating and accessing travel-related services on their devices during stressful travel situations due to cluttered mobile interfaces and the need to remember various travel details, leading to frustration and inefficiency.
Innovation Solution
A messaging-enabled travel integration system that uses a chat bot to process natural-language inputs, identify subjects and actions, and interact with travel-related services via APIs, providing users with real-time information and transaction capabilities through messaging platforms like email, SMS, and social media, eliminating the need to remember specific travel apps or logon credentials.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If businesses provide multiple proprietary mobile applications with separate interfaces, then service availability and customer accessibility are improved, but device clutter and interface navigation complexity increase
Solution Approach 1:
The patent merges multiple business-specific mobile applications into a single unified messaging interface. Instead of requiring separate apps for different services, the system consolidates all interactions through one messaging platform that can handle various business functions, thereby reducing device clutter while maintaining service availability.
Solution Approach 2:
The messaging interface is designed to be universal, capable of handling multiple types of business services and communications through a single platform. This multi-functional approach allows customers to access various business services without needing separate proprietary applications, reducing the number of apps on their devices.
2Loss of information
If customers use printed boarding passes, then travel information is provided, but waiting time and stress at the airport increase
Solution Approach 1:
The system performs preliminary actions by delivering travel information, boarding passes, and related documents to customers' devices before they arrive at the airport. This advance delivery eliminates the need for customers to wait at airport kiosks or information desks, reducing both waiting time and stress while ensuring all necessary information is readily available.
3Adaptability or versatility
If multiple travel applications are installed on devices, then comprehensive travel services are available, but application navigation and credential management become more difficult
Solution Approach 1:
The patent extracts the essential travel service functionality from multiple separate applications and consolidates it into a single messaging interface. This extraction approach maintains comprehensive travel service coverage while eliminating the need for customers to navigate through multiple application interfaces and manage separate logon credentials for each app.
Data Source
AI summary
A user engages in spoken voice or messaging platform-based natural language dialogues with an automated bot. The bot identifies actions and subjects of the actions from the dialogues and processes Application Programming Interfaces (API) to perform travel-related queries or process travel-related transactions with travel services. Real-time responses to queries or completed transaction notifications are provided back to the user by the bot during the dialogues.