Messaging Hub Cross-Platform SMS Routing

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Solution Overview

Problem

Current communication devices, such as mobile phones and personal computers, operate within separate networks and infrastructure, limiting cross-platform messaging capabilities due to bandwidth, connectivity, and regulatory constraints, preventing seamless communication between devices lacking mobile phone hardware and software.

Innovation Solution

A social messaging hub system that assigns a registered phone number to data-enabled devices, allowing them to send and receive SMS/MMS messages through existing messaging infrastructures, enabling communication between mobile phones and non-telephony devices via the Internet, even across international boundaries, using a network unaffiliated virtual operator (NUVO) for message routing and delivery.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If separate network infrastructures are used for mobile phones and personal computers, then each network can be optimized for its specific function, but cross-platform messaging capabilities are limited and seamless communication between devices is prevented

Engineering Contradiction:
Improvecross-platform messaging capabilityVSAvoidnetwork infrastructure complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent merges mobile phone network infrastructure with personal computer network infrastructure through a unified messaging hub system. The hub receives messages from mobile networks and delivers them to PCs, and vice versa, creating an integrated communication system that enables seamless cross-platform messaging while maintaining the independence of each original network infrastructure.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The messaging hub acts as an intermediary device between mobile phone networks and personal computer networks. It translates and routes messages between the two different network protocols and infrastructures, enabling communication between devices on different platforms without requiring direct integration of the underlying network systems.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If mobile phone hardware and software are required for SMS/MMS messaging, then reliable mobile messaging can be achieved, but devices lacking mobile phone hardware cannot participate in mobile messaging networks

Engineering Contradiction:
Improvedevice compatibility for messagingVSAvoidmessaging delivery reliability
Core Design Contradiction:
Adaptability or versatilityVSReliability

Solution Approach 1:

The messaging hub provides universal messaging capability that works with both mobile phones and personal computers regardless of their native hardware or software. A single hub instance can communicate with mobile devices via SMS/MMS and simultaneously with PCs via internet protocols, making the messaging system universally accessible across different device types without requiring each device to have mobile phone capabilities.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS10455377B2Messaging hub system
Publication Date: 2019.10.22 SALESFORCE INC
  • US10455377B2 patent drawing
  • US10455377B2 patent drawing
  • US10455377B2 patent drawing

AI summary

A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.