Messaging System Priority Indicia for Message Subset Delivery
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Solution Overview
Problem
Busy professionals, such as doctors, face challenges in prioritizing messages due to sporadic availability and the difficulty in determining message urgency without suitable background knowledge, leading to delayed responses and potential dissatisfaction.
Innovation Solution
A messaging system that prioritizes and meters the delivery of messages by using sender-designated and recipient-prioritization attributes, providing a subset of the most critical messages to the recipient, along with associated priority information, to enable focused response during limited availability periods.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If all messages are delivered to the recipient, then the recipient receives complete information, but the recipient cannot efficiently prioritize responses due to message overload
Solution Approach 1:
The patent segments the complete message set into a prioritized subset of most critical messages. The server divides all incoming messages into different priority levels and selectively delivers only the top-priority messages to the recipient's device, allowing efficient attention allocation while maintaining information completeness for critical items.
Solution Approach 2:
The patent applies local quality by providing detailed priority information and metadata specifically for the most critical messages in the subset, while less critical messages receive standard treatment. This enables the recipient to focus detailed attention on messages that require it, improving overall response efficiency.
2Reliability
If messages are prioritized based on sender perspective, then sender urgency is reflected, but the recipient lacks context to properly assess message importance
Solution Approach 1:
The server acts as an intermediary that receives messages with sender-perspective priority indicators and enriches them with recipient-context information. The server adds metadata including recipient availability status, message category, and contextual relevance, then delivers this enhanced information to help the recipient accurately assess message importance.
Solution Approach 2:
The system implements feedback loops where the server monitors recipient response patterns and adjusts priority assignments accordingly. When the recipient responds to certain types of messages more quickly or indicates specific priorities, the server learns and refines its prioritization algorithm, improving future message sorting accuracy.
3Ease of operation
If a delegate prioritizes messages for the recipient, then message organization is provided, but the delegate lacks medical background knowledge for appropriate prioritization
Solution Approach 1:
The system enables self-service prioritization by automatically analyzing message content, sender credentials, and recipient profile to generate priority rankings without requiring a human delegate. The server autonomously performs the prioritization function using algorithms that consider medical context, sender authority, and message urgency indicators.
Solution Approach 2:
The server acts as an intelligent intermediary between the message sender and recipient, using embedded medical knowledge bases and context-aware algorithms to perform prioritization that would otherwise require specialized medical background. This eliminates the need for a human delegate while maintaining or improving prioritization accuracy.
4Speed
If the recipient processes messages in limited time between appointments, then response speed increases, but the recipient may miss critical messages due to time constraints
Solution Approach 1:
The system performs preliminary prioritization and filtering of messages before they reach the recipient. By pre-identifying and flagging the most critical messages based on multiple criteria (sender importance, message content, urgency indicators), the recipient can quickly scan the prioritized subset and reliably identify critical items without missing them due to time constraints.
Data Source
AI summary
A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding to each of the plurality of audio messages. For each audio message in the subset, a first sender priority indicium indicative of the first sender designated priority of each audio message, and a recipient priority indicium indicative of a priority corresponding to the first recipient prioritization attribute of each audio message, are displayed.