Instant Messaging Query Forwarding and Answer Aggregation
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Solution Overview
Problem
Current instant messaging services lack a method to efficiently forward queries from a chatroom to multiple unspecific users and display answers from these users back to the original chatroom, limiting the ability for users to send and receive queries across a broader audience.
Innovation Solution
A system and method where a query message is forwarded from a first user's chatroom to multiple unspecific users through an instant messaging service, allowing answers to be received and displayed back in the original chatroom, with features like query field allocation and feedback-based selection of the best answer, which can include rewards for contributing users.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If query messages are forwarded to multiple unspecific users through instant messaging service, then the ability to receive answers from broader audience is improved, but the complexity of managing and processing these queries increases
Solution Approach 1:
The instant messaging service acts as an intermediary system that automatically forwards query messages to multiple unspecific users and collects their answers. This mediator approach eliminates the need for users to manually manage complex distribution networks, while still enabling broad audience engagement and answer collection.
Solution Approach 2:
The system enables self-service by allowing users to simply send query messages without needing to manually manage distribution to multiple users or process numerous answers. The automated forwarding and collection mechanisms handle the complexity, letting users focus only on posing questions and receiving answers.
2Productivity
If query messages are forwarded to multiple unspecific users, then user engagement and information sharing are enhanced, but the time required to receive and process answers increases
Solution Approach 1:
The system maintains continuous operation by automatically forwarding queries to multiple users simultaneously and continuously collecting answers as they arrive. This continuous automated process maximizes user engagement and information sharing while managing time efficiently through parallel processing of multiple queries without requiring sequential manual intervention.
Data Source
AI summary
Provided is a method and system for providing an answer message to a query message. An answer message providing method may include managing a plurality of chatrooms of an instant messaging service; receiving a query message in a preset form from a first user of a first chatroom among the plurality of chatrooms; forwarding the query message to second users through the instant messaging service; receiving an answer message to the query message from at least one of the second users; and providing the received answer message to be displayed through the first chatroom.