Messaging System Filtered Message Promotion via Reply Rate
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Solution Overview
Problem
Users in messaging systems often face frustration from receiving unwanted messages from strangers, which can lead to cluttered primary mailboxes and unnecessary notifications, as existing systems lack effective methods to filter messages based on the likelihood of user interest.
Innovation Solution
A messaging system that analyzes historical reply rates and connection categories between users to predict the likelihood of a response, sorting messages into primary or secondary mailboxes and adjusting notification settings accordingly, with a banner message indicating the most-prominent connection category for unknown contacts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If all incoming messages are delivered to the primary mailbox, then no messages are filtered out, but the mailbox becomes cluttered and user experience deteriorates
Solution Approach 1:
The patent divides the single mailbox into two separate mailboxes: a primary mailbox for important messages and a secondary mailbox for less important messages. This segmentation allows users to easily distinguish between message types and reduces clutter in the primary mailbox, directly resolving the contradiction between message quantity and user experience.
Solution Approach 2:
The patent introduces an automated filtering system as an intermediary between incoming messages and the user's mailbox. This system analyzes connection categories and historical reply rates to automatically sort messages into appropriate mailboxes, reducing manual user effort while maintaining message delivery, thus resolving the contradiction between message quantity and ease of operation.
2Ease of operation
If messages from strangers are filtered to secondary mailbox, then primary mailbox clutter is reduced, but users may miss relevant messages
Solution Approach 1:
The patent performs preliminary analysis of connection categories and historical reply rates before delivering messages to determine their importance. This preliminary action allows the system to accurately predict which messages are likely to be relevant, ensuring that important messages from strangers are delivered to the primary mailbox while filtering out uninteresting ones, thus resolving the contradiction between organization and delivery accuracy.
Solution Approach 2:
The patent uses historical reply rate data as feedback to continuously improve message filtering accuracy. By analyzing past user behavior patterns, the system learns which types of messages from strangers are likely to be relevant, thereby improving the reliability of message delivery while maintaining good mailbox organization.
3Ease of operation
If notification settings are adjusted for filtered messages, then notification fatigue is reduced, but users may not notice important messages
Solution Approach 1:
The patent segments notifications into different types based on message importance and connection category. Different notification strategies are applied to primary and secondary mailbox messages, allowing users to manage notifications effectively without missing important messages, thus resolving the contradiction between notification management and message visibility.
Data Source
AI summary
Techniques to promote filtered messages based on historical reply rate are described. In one embodiment, an apparatus may comprise a messaging interface component operative to receive an incoming message; and transmit the incoming message to a configured delivery mailbox on a client device; and a destination mailbox configuration component operative to determine one or more connection categories between the sender account and the recipient account; determine a predicted reply rate for the incoming message based on the one or more connection categories, a recipient reply history for the recipient account, and a sender reply history for the sender account; configure the delivery mailbox for the incoming message based on the predicted reply rate; identify a most-prominent connection category of the one or more connection categories; and configure the incoming message with a banner message indicating the most-prominent connection category. Other embodiments are described and claimed.