Messaging Server Due Date Association for Message Priority
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Solution Overview
Problem
Recipients of messages, such as voicemails, often find it inconvenient to determine the priority of messages without listening to them, leading to unnecessary delays in responding to high-priority messages.
Innovation Solution
A system and method that associates due dates with messages, allowing recipients to access response deadlines without listening to the message, using a messaging server to generate and communicate due dates and schedule tasks based on these deadlines, enabling automatic reminders and delegation of responses.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If recipients listen to messages to determine priority, then they can identify high-priority messages, but it causes unnecessary time consumption and delays in responding to high-priority messages
Solution Approach 1:
The patent extracts the due date information from the message system and presents it separately to the recipient. The messaging server determines and communicates the due date without requiring the recipient to listen to the actual message, thus providing priority information while saving time.
Solution Approach 2:
The messaging server acts as an intermediary between the message system and the recipient. It determines the due date based on message characteristics and communicates this information to the recipient through a separate interface, eliminating the need for the recipient to directly access and listen to the message content.
2Reliability
If recipients manually check and listen to each message, then they can ensure high-priority messages are addressed, but it increases the complexity of message handling and reduces productivity
Solution Approach 1:
The messaging server performs preliminary action by automatically determining the due date and communicating it to the recipient before the recipient needs to respond. This advance information allows recipients to prioritize their response actions without manually reviewing each message.
Solution Approach 2:
The system provides self-service functionality where the messaging server automatically determines due dates and communicates them to recipients without requiring manual intervention from the recipient to assess message priority. This automation improves both reliability and productivity.
3Adaptability or versatility
If the system stores due date information internally, then it can provide comprehensive message management, but it reduces accessibility to recipients who cannot access internal message system data
Solution Approach 1:
The messaging server serves as an intermediary that bridges the internal message system and the recipient's interface. It translates internal due date information into accessible communications that recipients can understand and act upon without needing to access internal system data.
Solution Approach 2:
The system extracts due date information from the internal message system storage and presents it through a separate communication channel to the recipient. This extraction makes the information accessible and actionable without requiring recipients to delve into internal system structures.
Data Source
AI summary
A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.