Instant Messaging Server Participant Identification
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Solution Overview
Problem
In instant messaging chat sessions, participants often lack awareness of new participants' identities and escalation levels, which can hinder effective crisis management during network malfunctions or other critical situations, as existing systems do not provide real-time identification of participants' roles or management levels.
Innovation Solution
An instant messaging system and process that identifies new participants and their escalation levels by accessing participant characteristics stored in a database, notifying existing participants through visual and audio cues, allowing for real-time recognition of the seriousness and urgency of the crisis situation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If instant messaging chat sessions allow multiple participants to communicate in real-time, then communication efficiency is improved, but participants cannot identify new participants' identities and roles
Solution Approach 1:
The patent introduces an instant messaging server as an intermediary that automatically retrieves and displays participant information from a database. When a new participant joins, the server fetches their characteristics (name, title, department, escalation level) and presents this information to existing participants through the user interface, thereby resolving the identification problem without disrupting real-time communication
Solution Approach 2:
The system implements feedback by automatically notifying existing participants when new participants join the chat session. The notification includes the new participant's characteristics retrieved from the database, providing continuous information updates that keep all participants aware of who is in the session and their roles
2Adaptability or versatility
If participants from various departments with different roles join crisis situation chat sessions, then crisis response capability is improved, but awareness of escalation levels and participant roles is lost
Solution Approach 1:
The instant messaging server acts as an intermediary that automatically retrieves escalation level information from the database and presents it to participants. This eliminates the need for participants to manually track escalation levels, allowing diverse teams to collaborate effectively while maintaining awareness of the crisis response hierarchy
Solution Approach 2:
The system performs preliminary action by pre-fetching participant characteristics from the database before or when they join the chat session. This includes retrieving escalation levels, titles, and department information in advance, so that when participants interact, all relevant information is already available, enabling immediate awareness of roles and escalation levels
Data Source
AI summary
Embodiments of the invention provide systems and methods for determining an escalation level including receiving one or more requests to join a communication session associated with a situation, identifying information associated with one or more participants that is associated with the one or more requests, determining an escalation level associated with the situation based at least in part on the information associated with the one or more participants, notifying the one or more participants the escalation level associated with the situation and allowing the communication session associated with the situation to filter a participants list and/or communications based on information associated with one or more participants.