Messaging Service Chatroom Creation for Transaction Communication
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Solution Overview
Problem
Current methods for communicating product or service-related information to users are complex and costly, requiring separate communication expenses for service providers, and often involve different service management programs for various businesses.
Innovation Solution
A message intermediation method using a chatroom created by a message intermediation server to forward messages related to products or services to user terminals, allowing service providers to transmit information without additional costs and improving service efficiency by inducing user actions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If service providers use SMS or separate communication systems to transmit service information to users, then information can be delivered reliably, but communication costs increase and system complexity increases
Solution Approach 1:
The patent merges service information communication with existing messenger application chat functions. Service providers integrate their service management systems with popular messenger apps, allowing service notifications and updates to be transmitted through the messenger's existing infrastructure rather than building separate communication systems. This combines multiple functions (messaging and service notification) into a single platform.
Solution Approach 2:
The patent makes the messenger application serve multiple functions: personal communication, service notifications, and service management. By using a universal platform that handles both casual messaging and formal service communications, the system eliminates the need for separate specialized communication systems for different purposes.
2Adaptability or versatility
If service providers use separate communication systems for different services, then each service can be managed independently, but communication costs increase and ease of operation decreases
Solution Approach 1:
The patent implements a universal messenger platform that handles multiple service types through a single interface. Service providers can manage different services (delivery, ride-hailing, food ordering, etc.) through the same chat-based system, eliminating the need for users to switch between different communication applications for different services.
Solution Approach 2:
The patent segments service information into distinct chat messages or message types within the unified messenger platform. Different services can be identified through message formatting, tags, or dedicated chat channels, allowing independent service management while maintaining a unified communication interface.
3Reliability
If service providers incur separate communication expenses for service notifications, then service information can be transmitted accurately, but operational costs increase
Solution Approach 1:
The patent leverages the self-service model of existing messenger applications. These platforms already have established infrastructure for reliable message delivery, so service providers can utilize this existing capability without bearing the full cost of building and maintaining separate communication systems. The messenger platforms themselves bear the infrastructure costs.
Solution Approach 2:
The patent combines service notification costs with general messaging costs. Since service notifications are transmitted through the same messenger infrastructure as personal messages, the communication costs are consolidated into the existing messenger service fees rather than creating separate billing streams for service communications.
Data Source
AI summary
Disclosed is a method of messaging service. The method includes receiving, by at least one server, a chat request for creating a chatroom directed to a transaction that a user has entered into with a first entity. The method further includes creating, by the at least one server in response to receipt of the chat request, a first chatroom that is directed to the transaction and is accessible by the first entity and the user on a messaging application installed in a computing terminal such that the first entity sends one or more messages containing information about the transaction to the user via the first chatroom.