Messenger Document Transmission Verification
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Solution Overview
Problem
Existing business chat systems face inefficiencies in preventing erroneous document transmission due to frequent warning messages, which increase user effort and reduce work efficiency, as they often require confirmation for each potential transmission error.
Innovation Solution
An information processing apparatus that extracts attribute values from documents and conversations, using a chatbot to inquire about transmission when there's a mismatch, ensuring accurate document transmission by verifying attributes like addressees and document types before proceeding.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a warning message is displayed upon each detection of potential transmission error, then transmission reliability is improved, but user effort and time increase
Solution Approach 1:
The system performs preliminary extraction and comparison of attribute values (addressee, document type) before transmission occurs. By pre-verifying these attributes against the conversation history, the system identifies potential transmission errors in advance without requiring continuous user confirmation for every possible error scenario.
Solution Approach 2:
The transmission verification system operates autonomously by automatically extracting attributes from both the conversation history and attached documents, comparing them, and determining transmission safety without requiring active user intervention. The system serves itself by making the verification decision based on pre-established criteria.
2Reliability
If confirmation is required for each potential transmission error, then transmission accuracy is improved, but work efficiency decreases
Solution Approach 1:
Instead of requiring confirmation for every possible transmission scenario (excessive action), the system performs partial verification by checking only the most critical attributes (addressee and document type) that are explicitly mentioned in the conversation history. This selective verification maintains accuracy while minimizing user burden.
Solution Approach 2:
The system provides feedback by comparing the attached document attributes against the conversation history attributes and automatically determining whether transmission should proceed. This feedback mechanism eliminates the need for repeated user confirmation by using the conversation context as the verification criterion.
3Reliability
If attribute verification is performed before transmission, then erroneous transmission is prevented, but transmission speed decreases
Solution Approach 1:
The attribute extraction and comparison is performed as a preliminary action immediately when the user attaches a document and initiates transmission. By completing this verification step before the actual transmission occurs, the system ensures error prevention without adding significant delay, as the verification uses pre-existing conversation history data.
Data Source
AI summary
An information processing apparatus includes a processor configured to: extract, upon receiving instructions from one of conversation members for transmission of an attached document in a middle of a conversation conducted using a messenger application, an attribute value of a predetermined attribute related to the attached document from the attached document; and inquire of, upon mismatch between an attribute value of the predetermined attribute extracted from a history of the conversation and the attribute value of the predetermined attribute extracted from the attached document, the one conversation member whether the attached document is to be transmitted.