Error Handling in MFP Communication Systems

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Solution Overview

Problem

In multi-function peripheral (MFP) systems, when an error occurs, multiple users may unnecessarily attend to the issue due to lack of efficient error handling, leading to redundant situations.

Innovation Solution

A communication system where information displaying devices can judge the presence of error settling information, display an error-dealing button, generate and transmit error settling information to the MFP, and restrict error information display when settling information is present, allowing for efficient error handling.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If error information is distributed to all user terminal devices, then all users are informed of the error, but multiple users may unnecessarily attend to handle the error

Engineering Contradiction:
Improveerror information distributionVSAvoiderror handling efficiency
Core Design Contradiction:
Loss of informationVSProductivity

Solution Approach 1:

The patent extracts the error handling function from the general error information distribution system. When error information is distributed to user terminal devices, the system identifies which device should handle the error and excludes other devices from handling actions. This allows error information to be widely distributed for awareness while preventing redundant handling attempts by unauthorized devices.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The patent introduces an intermediary mechanism (the error handling permission system) between error information distribution and error handling execution. The communication device acts as a mediator that receives error information, determines the appropriate handling device, and grants permission accordingly. This intermediary layer prevents direct handling by all receiving devices, resolving the contradiction between information distribution and handling efficiency.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If multiple users can handle the error, then error resolution can be achieved, but redundant user attendance occurs

Engineering Contradiction:
Improveerror resolution capabilityVSAvoidredundant user attendance
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The patent applies local quality by assigning different roles to different user terminal devices based on their characteristics or current state. Instead of treating all devices equally, the system identifies specific devices with appropriate qualities (e.g., user presence, device capabilities) to handle errors, while other devices receive only notification. This prevents redundant attendance while maintaining reliable error resolution.

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The patent implements preliminary action by pre-determining which user terminal device should handle errors before the error handling process begins. The communication device identifies the appropriate handling device in advance and grants permission proactively. This preliminary assignment prevents multiple users from simultaneously attempting to handle the same error, eliminating redundant attendance while ensuring reliable resolution.

Inventive Principle:
Principle #10Preliminary action

3Loss of information

If error information is displayed to all devices, then all users are aware of the error, but unnecessary attention is drawn to the issue

Engineering Contradiction:
Improveerror awarenessVSAvoiderror handling workflow
Core Design Contradiction:
Loss of informationVSEase of operation

Solution Approach 1:

The patent segments the error information distribution into two distinct parts: error notification and error handling permission. All user terminal devices receive error notification information to maintain awareness, but only the designated handling device receives and can execute error handling permissions. This segmentation allows widespread error awareness while maintaining a streamlined, non-redundant handling workflow.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS8605313B2Communication system, communication device, and computer readable storage media for information displaying device and for the communication device
Publication Date: 2013.12.10 BROTHER KOGYO KK
  • US8605313B2 patent drawing
  • US8605313B2 patent drawing
  • US8605313B2 patent drawing

AI summary

A communication system including a communication device, and a plurality of information displaying devices capable of receiving status information of a communication device is provided. Each information displaying device includes a first judging unit to judge whether the received status information includes error settling information, a first display unit to display the error information and an operable image when the judgment is made that the received status information lacks the error settling information, a first transmitter to transmit error settling information to the communication device in response to an operation to the operable image, and a display restrictor to restrict the error information from being displayed when judgment is made that the received status information includes the error settling information. The communication device includes a second transmitter to transmit at least the error information, and additionally with the error setting information.