MFP Event Notification Routing Through Dynamic User Groups
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional device management systems face challenges in efficiently managing notifications to multiple user terminals connected to office devices like MFPs, leading to unnecessary notifications due to cumbersome user registration and updates when user information changes.
Innovation Solution
A control method implemented on a computer-readable storage medium that receives events from devices, sets user notification destinations based on event types and user groups, and transmits notifications accordingly, using first and second information to optimize notification delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a system administrator beforehand registers notification contents and information about users who are notification destinations, then notification delivery is established, but the registration becomes troublesome when there are many users who should be registered
Solution Approach 1:
The system automatically determines notification destinations by analyzing event types and matching them with appropriate user groups, eliminating the need for administrators to manually register each user-destination pairing. The MFP autonomously performs the notification routing function based on pre-configured group associations.
Solution Approach 2:
User groups serve multiple purposes: they organize users by department, function, or role, and simultaneously serve as notification destination templates for different event types. This universal grouping mechanism replaces multiple individual registration entries.
2Reliability
If a system administrator registers notification contents and user information beforehand, then notification delivery is established, but notification destination must be updated whenever a registered user's information is changed
Solution Approach 1:
The system automatically updates notification destinations by retrieving current user group memberships when events occur. Instead of requiring manual updates whenever user information changes, the system dynamically queries the latest group assignments and routes notifications accordingly.
Solution Approach 2:
The notification destination determination is made dynamic rather than static. The system adapts to changes in user group memberships automatically, allowing notification routes to flex and update in real-time based on current organizational structure without administrative intervention.
3Reliability
If the MFP transmits notifications to all user terminals connected through chat application or management application, then comprehensive notification coverage is achieved, but unnecessary notifications are sent to users
Solution Approach 1:
Different user groups receive different types of notifications based on their specific roles and departments. Instead of uniform notification distribution to all users, the system applies localized notification routing where each group receives only the event types relevant to their function or department.
Solution Approach 2:
The user base is segmented into distinct groups (departments, functions, roles), and notification routing is segmented accordingly. Each event type is mapped to specific user groups, creating a segmented notification distribution system that delivers only relevant notifications to each segment.
Data Source
AI summary
A technique that prevents an unnecessary notification to a user. A non-transitory computer-readable storage medium storing a control program causing a computer of an information processing apparatus to execute a control method including a reception step of receiving an event generated in a device, a setting step of setting a user who is a destination of a notification based on the event received in the reception step according to a type of the event received in the reception step, first information showing a group for each type of an event, and second information showing a group for each user, and a notification step of transmitting a notification based on the event received in the reception step to the user set in the setting step.