MFP Guidance Notification Based on User Authority
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Solution Overview
Problem
Existing electronic apparatuses lack an efficient method to notify users of abnormal states and guide them in resolving issues based on their authority levels, leading to potential delays and inconvenience in maintenance and troubleshooting.
Innovation Solution
An electronic apparatus with an abnormal state detection unit and a notification execution unit that provides tailored guidance to users based on their authority, using a combination of sensors and a guidance notification program to inform and assist users in resolving device abnormalities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If notification guidance is provided to all users regardless of their authority level, then all users receive information about abnormal states, but users receive unnecessary notifications that do not match their capability to resolve the issue
Solution Approach 1:
The patent applies local quality by providing different notification contents and guidance information based on the user's authority level. General users receive simplified notifications about abnormal states, while apparatus administrators receive detailed notifications including resolution guidance. This ensures each user receives information appropriate to their capability to act on it, improving notification accuracy without compromising convenience.
Solution Approach 2:
The patent segments the user base into different authority levels (general users and apparatus administrators) and provides differentiated notification content for each segment. This segmentation allows the system to tailor notifications to user capabilities, ensuring reliable information delivery while maintaining ease of operation for all user types.
2Ease of repair
If detailed guidance information is provided to all users, then users can resolve issues independently, but the system complexity increases
Solution Approach 1:
The patent implements dynamics by making the notification content adaptive based on user authority level. The system dynamically adjusts the amount and type of guidance information provided - detailed troubleshooting steps for administrators, simplified notifications for general users. This dynamic approach enhances self-troubleshooting capability for those who need it while keeping the notification system manageable in complexity.
Solution Approach 2:
The patent changes the parameter of information detail level based on user authority. By adjusting this parameter dynamically, the system provides comprehensive guidance to administrators who can utilize it for self-troubleshooting, while providing concise notifications to general users. This parameter change approach improves ease of repair for capable users without unnecessarily increasing system complexity.
3Reliability
If the system notifies all users of all abnormal states, then no issue is missed, but unnecessary notifications increase user burden
Solution Approach 1:
The patent applies local quality by tailoring notification delivery to user authority and relevance. General users receive notifications about abnormal states that affect their usage, while administrators receive comprehensive notifications about all system abnormalities. This targeted approach ensures complete abnormal state detection coverage while minimizing user burden by delivering only relevant notifications to each user group.
Solution Approach 2:
The patent segments notification delivery based on user authority levels and abnormal state types. This segmentation ensures that all abnormal states are detected and communicated to appropriate users, while general users are spared from receiving notifications about system-level issues they cannot address. This reduces the time users spend processing irrelevant notifications while maintaining comprehensive monitoring coverage.
Data Source
AI summary
When a multifunction peripheral (MFP) that notifies guidance indicating how to resolve an abnormal state that occurs in itself detects the abnormal state, the MFP notifies a log-in user of the MFP of guidance according to the combination of the detected abnormal state and authority of the log-in user of the MFP.