Micro-Frontend State Sharing Across Browser Tabs for CRM Consistency
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Solution Overview
Problem
Existing mechanisms fail to efficiently share state information across multiple browser tabs in a web browser, leading to cognitive overload and inefficiencies in managing complex business operations, particularly in CRM systems, without requiring custom codes for state handling.
Innovation Solution
Implementing a common state-sharing application within parent and child browser tabs to synchronize state information using a shared data structure, allowing seamless updates and maintenance across tabs while isolating data storage between different sets of parent-child tab groups.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If state information is shared across multiple browser tabs using existing mechanisms, then data accessibility is improved, but system complexity and cognitive overload increase due to manual state management requirements
Solution Approach 1:
The patent introduces a state sharing service as an intermediary component that automatically manages state information between parent and child tabs. This service receives state changes from any tab, stores them centrally, and automatically propagates updates to all other tabs, eliminating the need for manual state synchronization code and reducing cognitive overload while maintaining information accessibility.
2Reliability
If custom code is implemented for state handling across tabs, then state synchronization is achieved, but ease of operation deteriorates due to additional coding and maintenance requirements
Solution Approach 1:
The state sharing service operates autonomously without requiring custom implementation code from developers. The service automatically detects state changes, manages the state store, and propagates updates across tabs through standard web technologies, making the system reliable for state synchronization while maintaining ease of operation by eliminating custom coding requirements.
3Loss of information
If multiple browser tabs are used to view different customer account information, then information accessibility is improved, but data consistency deteriorates without unified state management
Solution Approach 1:
The patent merges state management across multiple browser tabs by implementing a unified state store accessible to all tabs through the state sharing service. When any tab modifies state information related to a customer account, the service automatically propagates the update to all other tabs, ensuring data consistency is maintained while allowing simultaneous access to customer account information across multiple tabs.
4Loss of information
If state information is transmitted between tabs manually, then data sharing is achieved, but productivity deteriorates due to time-consuming state management tasks
Solution Approach 1:
The state sharing service enables continuous automatic state synchronization across tabs without interrupting user workflow. The service continuously monitors for state changes and automatically propagates updates in real-time, eliminating the need for manual state management tasks and thereby improving productivity while maintaining comprehensive state information sharing.
Data Source
AI summary
A method implemented in a retail service system to provide customer services. The method includes loading, by an application on a mobile communication device, a first browser tab comprising a first web application, a first state-sharing application, and a first state store for storage of state information associated with a specific customer account, wherein the loading comprises transmitting, by the application to the first browser tab, customer information associated with the specific customer account; and translating, by the first state-sharing application of the first browser tab, the customer information into the state information; loading, by the first browser tab, a second browser tab comprising a second web application, a second state-sharing application, and a second state store for storage of the state information associated with the specific customer account; and exchanging, by the first state-sharing application and the second state-sharing application, updated state information associated with the specific customer account.