Missed Call Server Architecture for Cross-Device Access
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Solution Overview
Problem
Current voicemail and missed call log systems are limited in providing easy access to missed call information across various devices and locations, and do not offer seamless callback functionality without requiring manual dialing.
Innovation Solution
A method and apparatus that utilizes an IP network architecture with a missed call server to receive, store, and transmit missed call information via a packet network, allowing users to access and return missed calls from any Internet-capable device, eliminating the need for manual dialing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If missed call log devices are integrated into or co-located with the called device, then the device can maintain a list of incoming calls, but the system becomes terminal specific and does not work when the missed call log device is turned off
Solution Approach 1:
The system separates the missed call logging function from the terminal device by creating an independent server component. The missed call information is segmented into a separate entity (missed call log server) that can operate independently from any specific device, allowing access from multiple devices and locations.
Solution Approach 2:
An intermediary missed call log server is introduced between the called device and the user. This server acts as a mediator that stores missed call information and provides access to users via packet networks, enabling device independence while maintaining reliability of information availability.
2Loss of information
If voicemail service is used to provide missed call information, then the caller can leave a message, but the caller phone number is only known if the caller leaves it in the message or if the called party recognizes the voice
Solution Approach 1:
The system automatically captures and stores complete caller information (including phone number) when a call is missed, without requiring the caller to manually leave this information. The missed call log server self-services by receiving call data from the network and making it accessible to the called party.
Solution Approach 2:
The system performs preliminary action by capturing caller information in advance when the call is attempted, storing it before the called party needs to access it. This eliminates the need for the caller to leave information during a voicemail message.
3Adaptability or versatility
If missed call log devices offer callback functionality, then the called party can return missed calls, but callback can only be done through the same missed call log device
Solution Approach 1:
The missed call log server provides universal access to missed call information and callback functionality across multiple devices and locations via packet networks. Users can access the system from any Internet-capable device, making the service location-independent and device-agnostic.
Data Source
AI summary
The invention comprises a method and apparatus for enabling missed call information to be accessed from a remote device via a packet network. Specifically, the method comprises receiving missed call information associated with a called party, storing the missed call information and transmitting the missed call information towards a remote device associated with the called party via a packet network.