Unified Mission Context for Role-Based Communication Routing

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Solution Overview

Problem

The complexity of managing diverse communications and devices across various roles in personal and business life, where users need to navigate multiple applications and devices, leading to cumbersome management and password management issues.

Innovation Solution

A communication or workflow management system that utilizes role agents, person agents, and device agents, linked by policy chains, to create a contextual environment for users, allowing them to manage multiple devices and communications effectively by presenting relevant screens and routing communications based on defined policies.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If users manage multiple communication applications and devices separately, then each application can function independently, but the overall system complexity increases and management becomes cumbersome

Engineering Contradiction:

Improveability to use multiple communication applicationsVSAvoidcomplexity of managing multiple applications and devices

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent combines multiple communication applications and devices into a unified mission context. Role agents, person agents, and device agents are merged into a single mission framework that coordinates communications across email, chat, voice calls, and social media through centralized policy chains, reducing the cognitive load of managing separate applications.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The mission framework serves as a universal container that can accommodate multiple communication applications and device types simultaneously. A single mission can include email clients, messaging apps, voice call devices, and social media platforms, all managed through common policies and role assignments, making the system adaptable to diverse communication needs.

Inventive Principle:

Principle #6Universality (Multi-functionality)

2Loss of information

If users access all communications simultaneously, then all information is available, but the interface becomes overwhelming and difficult to navigate

Engineering Contradiction:

Improveavailability of all communicationsVSAvoidease of navigating communications

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The patent segments communications by organizing them into missions, roles, and policy chains. Instead of presenting all communications at once, the system divides them into contextual groups (e.g., work-related missions vs. personal missions) and allows users to navigate through segments based on their current role or selected mission, making information management more manageable.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The user interface dynamically adapts based on the user's current role and selected mission. The system adjusts which communications are displayed and how they are organized according to the active context, providing a tailored view that changes as users switch between different roles or missions, thereby maintaining ease of operation while preserving access to all communications.

Inventive Principle:

Principle #15Dynamics

3Reliability

If the system provides comprehensive role and policy management, then communication routing is precise, but the setup and configuration complexity increases

Engineering Contradiction:

Improveaccuracy of communication routingVSAvoidease of system configuration

Core Design Contradiction:

ReliabilityVSEase of manufacture

Solution Approach 1:

The patent implements pre-configured role agents, person agents, and device agents that come with default policies and routing rules. This preliminary setup reduces configuration complexity because the core routing infrastructure is already in place, and users only need to customize specific policies for their needs rather than building the entire system from scratch.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent introduces policy chains as intermediary structures that simplify the configuration process. Policy chains act as templates or intermediaries between complex routing requirements and user-friendly configuration interfaces, allowing users to define communication routing through manageable policy sequences rather than directly configuring complex routing logic.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS11568335B2Communication system facilitating a contextual environment for a user filling various role agents

Publication Date: 2023.01.31 BLOOMERANG LLC

AI summary

A system is provided for implementing, managing or running a communication or workflow management system having multiple role agents representing roles, person agents representing users and device agents representing devices. The system combines a plurality of the role agents and their associated person agents and device agents into at least one mission, links the role agents to the person agents with a policy chain, and links the person agents to the device agents with a policy chain within a mission. Selected communications may be linked to at least one of the missions with a policy chain, such as a policy chain that links selected communications to at least one of the role agents in a mission.