Mobile Device Alert Response Automation
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Solution Overview
Problem
Current public safety alert systems, such as CMAS, do not provide a mechanism for users to react or respond to emergency alerts, relying on manual determination and lacking automation, and existing services require private contact centers or dedicated devices, failing to leverage authority-issued alerts and mobile device capabilities.
Innovation Solution
A method and apparatus for mobile devices to generate and transmit response messages triggered by authority-issued alerts, including obtaining and sending information about the device and user status via a wireless communication network to recipients other than the alert issuer, facilitating automated response capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If manual determination and response to alerts is used, then users can respond to alerts, but time and resources are wasted due to lack of automation
Solution Approach 1:
The mobile device pre-configures response messages and recipient information before an alert is received. When an alert arrives, the device automatically transmits the pre-prepared response message without requiring manual user input, thus eliminating the time loss associated with manual determination while achieving full automation.
2Ease of operation
If private contact centers or dedicated devices are used for response, then response capability is provided, but device complexity and resource requirements increase
Solution Approach 1:
The mobile device itself performs the response function by automatically generating and transmitting response messages to pre-configured recipients. This eliminates the need for external private contact centers or dedicated response devices, reducing system complexity while maintaining full response capability through the device's own processing and communication abilities.
3Productivity
If authority-issued alerts are not leveraged, then existing systems can operate independently, but the opportunity for automated triggering is lost
Solution Approach 1:
The system integrates with authority-issued alert systems by receiving alerts as triggers. When an alert is received, it automatically activates the pre-configured response message transmission to designated recipients. This feedback loop from alert reception to automated response enhances productivity while adapting to external alert system inputs, resolving the contradiction between efficiency and adaptability.
Data Source
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AI summary
A method and apparatus for reacting to an alert message, such as a commercial mobile alert system (CMAS) message, is provided. A mobile device (100) in receipt of an alert message automatically obtains (230) status information such as mobile device position, for example via GPS (610), and prompts a user for status information (235) such as emergency preparedness. A response message is automatically generated (250) and transmitted (260) to designated recipients (334, 340, 345), such as address book contacts or a datacentre.