Mobile Device Alert Response Automation
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Solution Overview
Problem
Current public safety alert systems, such as CMAS, do not provide a mechanism for subscribers to react or respond to emergency alerts, relying on manual determination and lacking interoperability with authority-based systems.
Innovation Solution
A method and apparatus for mobile devices to generate and transmit response messages triggered by authority-issued alerts, using a processing module to obtain and send status information via a wireless communication network to designated recipients, facilitating automated or semi-automated responses.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual determination and response is used, then subscriber autonomy is improved, but response time and efficiency deteriorate
Solution Approach 1:
The mobile device automatically generates and transmits response messages without requiring manual intervention from the subscriber. The device monitors alert messages, determines appropriate responses based on pre-configured parameters, and initiates communication with designated recipients automatically, thereby eliminating the time loss associated with manual determination while maintaining subscriber autonomy through pre-set configurations.
2Productivity
If automated response services are implemented, then response efficiency is improved, but system complexity deteriorates
Solution Approach 1:
The mobile device utilizes its existing universal communication capabilities and standard alert message handling functions to implement automated response. By leveraging the device's inherent ability to receive alerts, generate messages, and transmit communications through standard protocols, the system achieves automated response efficiency without introducing complex dedicated infrastructure, thus avoiding excessive system complexity.
3Device complexity
If single contact center is used, then system simplicity is improved, but reliability deteriorates
Solution Approach 1:
The system segments the response communication into multiple independent channels and recipients rather than relying on a single contact center. The mobile device can transmit response messages through various communication pathways (text messages, emails, voice calls) to multiple designated recipients, thereby improving reliability through redundancy while maintaining relative simplicity through automated segmentation of the response process.
4Reliability
If multiple communication channels are used, then communication robustness is improved, but system complexity deteriorates
Solution Approach 1:
The mobile device automatically manages multiple communication channels and recipients without requiring complex system coordination. The device autonomously determines which channels to use, formats appropriate messages for each recipient, and initiates transmissions through available pathways, achieving communication robustness through multi-channel capability while avoiding system complexity through device-level self-management rather than centralized coordination.
Data Source
AI summary
A method and apparatus for reacting to an alert message, such as a commercial mobile alert system (CMAS) message, is provided. A mobile device in receipt of an alert message automatically obtains status information such as mobile device position, for example via GPS, and prompts a user for status information such as emergency preparedness. A response message is automatically generated and transmitted to designated recipients, such as address book contacts or a datacentre.


