Single Mobile App Accessing Multiple Client Domains
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Solution Overview
Problem
Users face challenges in accessing multiple client Web sites securely without exposing private client lists and need to switch between multiple applications to access different client sites, which raises security and convenience concerns.
Innovation Solution
A mobile application that uses a third-party directory service to determine and bookmark client domain URLs, allowing users to securely access various client Web sites using a single application, with authentication credentials managing access to different service solutions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a third-party directory service is used to list all clients, then users can access client Web sites, but private client lists are exposed to users who may have no relationship with the clients
Solution Approach 1:
The patent extracts only the necessary access functionality from the traditional directory service model. Instead of displaying complete client lists, the system extracts and presents only relevant client information based on user credentials, separating the access mechanism from the information exposure problem.
Solution Approach 2:
The patent applies local quality by customizing the directory service experience for different user types. Sales representatives see different client information than administrators or support staff, with each user type receiving locally optimized information relevant to their role and authorization level.
2Reliability
If multiple applications are used to access different client sites, then each client site can be accessed with dedicated functionality, but users must switch between applications which reduces convenience
Solution Approach 1:
The patent implements a universal directory service application that can access multiple different client Web sites through a single interface. The application uses authentication credentials to dynamically determine and access the appropriate client site, eliminating the need for multiple dedicated applications while maintaining reliable access to each client site.
Solution Approach 2:
The patent merges multiple client access functionalities into a single unified application. By combining the directory service, authentication mechanism, and client site access into one application, users can access different client sites without switching applications, improving convenience while maintaining security through credential-based access control.
Data Source
AI summary
Methods, computer systems, and computer-readable storage media for using a single application on a mobile device to access a plurality of client domain sites are provided. The single application on the mobile device receives from a user of the mobile device a set of authorization credentials. Based on the set of authorization credentials, the single application receives a first client domain uniform resource locator from a third-party directory service. The first client domain uniform resource locator is used to access a client gateway service; the client gateway service provides a secure access point to a number of different service solutions hosted by a client. Upon the user inputting a set of authentication credentials, the user is able to access information from one or more of the different service solutions.