Mobile Baggage Dispatch System with Electronic Confirmation
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Solution Overview
Problem
Current baggage delivery systems are inefficient, as lost baggage can take days to be located and delivered, with risks of theft or misreporting, as sub-contractors often drop off bags at unattended locations without confirmation of receipt.
Innovation Solution
A mobile baggage dispatch system that includes a server, transportation server, deliverer computing device, and passenger computing device, allowing for real-time communication and tracking of baggage information, enabling efficient coordination and monitoring of delivery through a network, including GPS and electronic signature verification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If sub-contractors manually deliver baggage without monitoring, then delivery cost is reduced, but reliability of delivery is worsened due to theft risk and misreporting
Solution Approach 1:
The system implements feedback mechanisms where passengers can confirm receipt of baggage through a computing device. The sub-contractor receives notifications and updates status, creating a closed-loop feedback system that ensures delivery reliability without requiring complex manual monitoring procedures.
Solution Approach 2:
A computing device acts as an intermediary between the sub-contractor and the passenger. This intermediary automates the confirmation process, eliminating the need for complex human-to-human verification while maintaining reliable delivery tracking.
2Reliability
If baggage delivery is tracked in real-time, then reliability is improved, but loss of time is worsened due to additional coordination steps
Solution Approach 1:
The passenger performs self-service by using their own computing device to confirm baggage receipt. This eliminates the need for the sub-contractor to manually verify delivery in person, reducing coordination time while maintaining accurate tracking through automated confirmation.
3Loss of information
If manual delivery confirmation is used, then device complexity is reduced, but loss of information is worsened due to lack of tracking data
Solution Approach 1:
The system creates a digital copy of the delivery confirmation process through the computing device. Instead of complex physical tracking, a simplified digital record is generated when the passenger confirms receipt, capturing essential delivery information without requiring elaborate tracking infrastructure.
Data Source
AI summary
The disclosure relates to an apparatus, method and system for dispatching baggage. The apparatus includes a processor configured to receive baggage information associated with a passenger; associate the baggage information with a delivery person, where the delivery person is associated with delivery person information; and transmit at least apportion of the baggage information and the delivery person information to a passenger computing device associated with the passenger.