Automated Transaction Authentication via Mobile Barcode Scanning
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Solution Overview
Problem
Existing kiosk interaction mechanisms require customers to enter multiple identifying information and navigate different interfaces, making transactions time-consuming and less seamless, which can deter customers from using automated services.
Innovation Solution
A method that uses a unique transaction code generated by a preference configuring service, transmitted to a terminal device and re-acquired by a mobile device, allowing customers to authenticate and retrieve loyalty and preference data without needing loyalty cards or NFC, enabling seamless transactions through a mobile device interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If customers use existing kiosk interaction mechanisms (loyalty cards, NFC, multiple interfaces), then transaction authentication can be completed, but the process becomes time-consuming and complex requiring multiple identifying information entries
Solution Approach 1:
The patent combines multiple authentication mechanisms (loyalty card verification, NFC communication, mobile device identification) into a single integrated system. The server device consolidates these different identification methods and processes them through a unified transaction code generation system, eliminating the need for customers to separately use multiple interfaces and reducing overall transaction time while maintaining authentication reliability
Solution Approach 2:
The system performs preliminary actions by pre-generating unique transaction codes at the terminal device before the actual transaction occurs. The server device prepares authentication data and preference data in advance based on mobile device identifiers, so that when the transaction occurs, the authentication is already partially completed, significantly reducing on-site transaction time
2Adaptability or versatility
If customers use existing kiosk interaction mechanisms with multiple interfaces, then various transaction types can be handled, but the complexity of navigating different interfaces deters customers from using automation
Solution Approach 1:
The patent creates a universal interface system where a single mobile device can handle multiple transaction types (purchases, loyalty program registration, promotional event enrollment, information requests) through one unified interaction mechanism. The server device recognizes the mobile device identifier and automatically adapts the transaction flow based on the desired operation, eliminating the need for customers to learn and navigate multiple different interfaces while maintaining versatility across all transaction types
Solution Approach 2:
The server device acts as an intermediary that translates between the simple mobile device interface interactions and the complex backend transaction processing requirements. It receives minimal input from the customer through the mobile device, then coordinates with the terminal device and enterprise systems to complete the appropriate transaction type, shielding the customer from interface complexity while maintaining adaptability
3Measurement precision
If customers enter multiple identifying information at kiosks, then accurate customer identification can be achieved, but the process becomes less seamless and reduces customer engagement in automated transactions
Solution Approach 1:
The system implements self-service authentication where the customer's mobile device automatically provides identification through its unique identifier (such as device ID or registered token). The server device autonomously retrieves customer identity and preference data using this identifier without requiring the customer to manually enter multiple pieces of information. This maintains precise customer identification while making the process seamless and automatically service-oriented
Solution Approach 2:
The system uses the mobile device identifier as a digital copy or proxy for multiple traditional identifying information elements (loyalty card number, customer ID, preferences). Instead of requiring customers to input each piece of information separately, the mobile device identifier serves as a consolidated reference that the server device uses to retrieve all necessary customer data, achieving both accurate identification and seamless operation
Data Source
AI summary
Techniques for automated transactions are provided. A customer uses a mobile device to interact with an enterprise automation terminal to perform a transaction. At the start of the transaction, a unique barcode for the transaction is generated and displayed to the customer. The mobile device scans the barcode (can be a QR code); this causes the mobile device to communicate with a remote server that identifies the customer. Preferences for the customer are retrieved and the transaction and features of the terminal are configured based on the preferences. The transaction proceeds with the configured preferences.