Mobile Call Content Routing for Real-Time Caller Credibility
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Solution Overview
Problem
Mobile device users face challenges in identifying and managing unwanted calls, such as spam and scam calls, due to limited tools available for real-time identification of call credibility, leading to a high percentage of unanswered business calls.
Innovation Solution
A method and system that utilize a content delivery network to assign IP addresses and user identifiers to mobile devices, allowing for the pre-loading of call content data from enterprise accounts, establishing secure communication channels, and routing calls with associated content to mobile devices, enabling users to recognize and manage calls more effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If caller ID or basic data services are used to display call sources, then users can identify some call information, but users cannot determine call credibility when the number is unknown or not matched to stored contacts
Solution Approach 1:
The system performs preliminary actions by pre-loading call content data (company profiles, service information, advertising content) to the mobile device before the actual call occurs. This allows the mobile device to have access to credibility information in advance, enabling users to make informed decisions about answering calls without requiring complex real-time verification systems.
Solution Approach 2:
The patent introduces a content delivery device as an intermediary between the enterprise device and the mobile device. This intermediary handles the complex tasks of establishing communication channels, transferring call content data, and verifying device identities, thereby relieving the mobile device from implementing complex call verification mechanisms while still providing comprehensive credibility information.
2Productivity
If no additional verification tools are provided, then the call system remains simple, but 90 percent of business calls go unanswered due to inability to verify caller legitimacy
Solution Approach 1:
The system pre-loads call content data including company profiles, service information, and advertising content to the mobile device before the call occurs. This preliminary provision of verification information enables users to assess caller legitimacy in advance, significantly improving business call completion rates by reducing unanswered calls due to skepticism about caller identity.
Solution Approach 2:
A content delivery device serves as an intermediary that manages the complex verification processes. It establishes communication channels, transfers call content data, and handles device verification, thereby improving call productivity without requiring the mobile device itself to implement complex verification systems.
3Loss of information
If call content data is transferred before the call, then users receive relevant information in advance, but additional communication infrastructure and data transfer protocols are required
Solution Approach 1:
The content delivery device performs multiple functions: it acts as a communication channel manager, a data transfer server, a verification authority, and a content storage system. By consolidating these diverse functions into a single intermediary device, the system provides comprehensive call context information without requiring multiple separate complex infrastructure components.
Solution Approach 2:
The content delivery device serves as an intermediary that manages the transfer of call content data between the enterprise device and mobile device. It handles communication channel establishment, data transmission, and verification processes, thereby providing rich call context information while centralizing the infrastructure complexity in a single manageable component.
Data Source
AI summary
One example method of operation may include one or more of identifying a calling device number of a calling device, matching the calling device number with one or more of a plurality of enhanced call content profiles, selecting, based on a call identifier, one of the enhanced call content profiles comprising enhanced call content intended for one or more call recipient device numbers, and forwarding the enhanced call content associated with the selected enhanced call content profile to one of the call recipient devices.