Mobile Call Outcome Display with Network Data Tracking
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Solution Overview
Problem
Current systems lack effective methods for tracking the outcome of outgoing calls and voicemail messages, particularly in determining if a voicemail has been played and responding to them within a preferred timeframe, leading to user uncertainty and inefficiency.
Innovation Solution
A system and method that utilize computer-useable instructions to receive and process data from mobile access networks to determine the outcome of calls, store and display indicators for call outcomes, and manage voicemail messages by recording and storing them on the originating mobile device, sending receipt messages, and displaying indicators for voicemail playback and response status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the system tracks call outcomes and voicemail status, then user awareness of communication status is improved, but system complexity increases
Solution Approach 1:
The patent introduces an intermediary indicator mechanism that mediates between the complex call tracking system and the user. The indicator provides simplified visual feedback about call outcomes and voicemail status without requiring the user to understand or interact with the underlying complex tracking mechanisms. This resolves the contradiction by maintaining comprehensive information tracking while presenting a simple user interface.
Solution Approach 2:
The system automatically tracks call outcomes and generates indicators without requiring user intervention. The mobile device autonomously monitors call status, determines outcomes, and updates indicators, eliminating the need for users to manually check or manage tracking information. This reduces the perceived complexity for users while maintaining comprehensive tracking capabilities.
2Productivity
If the system monitors voicemail playback status, then communication follow-up efficiency is improved, but information processing requirements increase
Solution Approach 1:
The patent extracts only the essential information needed for communication follow-up - specifically whether a voicemail has been played and basic call outcome status. Rather than processing and storing all possible call data, the system selectively extracts and displays only the critical indicators needed for timely follow-up, reducing data processing requirements while maintaining productivity benefits.
3Loss of time
If the system provides real-time call outcome indicators, then user decision-making speed is improved, but energy consumption increases
Solution Approach 1:
The system updates call outcome indicators periodically or upon significant events rather than continuously monitoring and displaying all call data in real-time. This periodic update approach provides users with timely information for decision-making while significantly reducing the energy consumption associated with continuous real-time processing and display updates.
Data Source
AI summary
Embodiments of the invention provide ways to track the status of calls made to mobile devices. An illustrative method includes an originating mobile device receiving data from a mobile access network about an outgoing call, utilizing the data from the mobile access network to determine the outcome of the outgoing call, displaying an indicator of the outgoing call on the originating mobile device, and displaying an indicator of the outcome (connected, no answer, voicemail, busy, etc.) on the originating mobile device.