Mobile Call Service Processing for Predictive In-Call Actions
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Solution Overview
Problem
Existing mobile terminals lack the ability to propose user actions in advance during ongoing calls, disrupting the conversation as users often need to perform additional tasks like checking schedules or messages, which can be inconvenient and distracting.
Innovation Solution
A call service processing apparatus and method that analyzes phone conversation information through speech recognition, predicts follow-up actions based on conversation analysis, and activates corresponding applications or functions in the mobile terminal, such as scheduling or phishing alerts, to facilitate user actions without interrupting the call.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the mobile terminal provides limited functions during a call to save battery power and prevent malfunction, then the device stability is improved, but the user convenience deteriorates when additional actions are needed during the call
Solution Approach 1:
The system performs speech recognition and analyzes phone conversation information in advance during the ongoing call to predict what actions the user will need to perform. By preparing and proposing follow-up actions before the user actually needs them, the system enables users to perform necessary actions without interrupting the conversation flow, thus maintaining device stability while improving user convenience
2Productivity
If the user performs additional actions during an ongoing call such as checking schedules or messages, then the user productivity is improved, but the conversation quality deteriorates due to disruption
Solution Approach 1:
The system analyzes the ongoing phone conversation through speech recognition and predicts follow-up actions that the user will need to perform. By proactively proposing these actions during the call rather than waiting for the user to initiate them, the system enables users to complete necessary tasks without having to interrupt or pause the conversation, thus maintaining conversation quality while improving productivity
Solution Approach 2:
The system continuously monitors the phone conversation information and provides real-time feedback by proposing follow-up actions based on the analyzed speech content. This feedback mechanism allows the user to stay informed about necessary actions without actively engaging with the terminal during the call, thereby maintaining conversation flow while enabling productive follow-up actions
Data Source
AI summary
An apparatus and method for processing call services in a mobile terminal are provided. The method for processing call services in a mobile terminal includes entering into, when a call is generated, a call handling mode, recognizing and analyzing voice signals sent and received in the call to produce speech analysis information, detecting a state change of the mobile terminal using a sensing unit to produce user behavior information, and predicting, when a state change of the mobile terminal is detected, an application corresponding to the speech analysis information, and activating the application as a follow-up service.