Mobile Remote Diagnostics via Carrier Network Authentication
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Solution Overview
Problem
Employees engaged in problem management, such as on-call problem solvers, are often tied to offices or remote terminals due to the need for direct access to enterprise networks for diagnostics and repairs, limiting their mobility.
Innovation Solution
A system and method for mobile-device based remote notification, diagnostics, and remedy management, utilizing a wireless carrier network to interface with monitored systems, enabling notifications, authentication, and access to monitored systems through customized applications on mobile devices, allowing users to diagnose and remedy issues without requiring a separate remote connection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If employees use traditional enterprise network access methods, then they can perform problem management tasks, but they must remain tied to offices or remote terminals, reducing mobility
Solution Approach 1:
The patent introduces a wireless carrier network as an intermediary between the mobile device and the enterprise network. The carrier framework acts as a mediator that enables authentication and data transmission without requiring direct connection to enterprise infrastructure, thus providing mobility while maintaining secure access
Solution Approach 2:
The patent creates a virtual representation of enterprise network access capabilities on the mobile device through customized applications. These applications replicate the functionality of traditional enterprise access methods while operating through the carrier network, enabling problem management tasks to be performed remotely
2Ease of operation
If employees are allowed to access enterprise networks from any location, then mobility is improved, but security authentication becomes more complex
Solution Approach 1:
The patent leverages the universal nature of mobile carrier networks to provide authentication. The carrier framework uses existing subscriber identifiers and device identifiers that are universally recognized by the carrier network, eliminating the need for location-specific authentication mechanisms while maintaining security
Solution Approach 2:
The authentication system uses automatically provided subscriber and device identifiers that are inherently tied to the mobile device and carrier account. This self-service approach eliminates manual authentication setup while maintaining security through carrier-verified identities
3Productivity
If traditional notification systems are used, then problem alerts can be sent, but delivery confirmation requires user action, increasing response time
Solution Approach 1:
The patent implements an automated feedback mechanism where the carrier framework automatically confirms notification delivery by monitoring the mobile device's connection status and message delivery acknowledgments from the carrier network. This eliminates the need for user action to confirm receipt, providing immediate feedback on notification status
Data Source
AI summary
A system and method are provided for remote notification, diagnostics, and remedy management. The method includes interfacing a monitored system for an enterprise via a carrier network, and when the monitored system detects a problem, notifying the selected appropriate user by sending a notification to the user's mobile device, and confirming delivery of the notification. The method also includes authenticating the user according to at least one of 1) the user's subscriber identifier, and 2) the user's mobile device identifier. Optionally, the user may be additionally authenticated at a second layer according to a user name password identifier provided by the user at a prompt. The method additionally includes enabling access via the mobile device to the monitored system using one or more customized applications that enable diagnosis and remediation of the problem.