Mobile Device Conduit for Transaction Device Service
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Service calls to self-service terminals (SSTs) are inefficient due to lack of communication network capabilities and inadequate recording of service information, leading to errors and repeated visits by engineers, and software license auditing is also inefficient and prone to errors.
Innovation Solution
A mobile device is used as a conduit to establish a communication session with SSTs, acquire and handle information, and relay it to a remote server, enabling efficient service history logging, software license auditing, and network connectivity for SSTs with limited networking capabilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If SSTs are disconnected from communication networks to enhance security and reduce costs, then network security and operational costs are improved, but service efficiency and information access deteriorate
Solution Approach 1:
The patent introduces a mobile device as an intermediary that bridges the isolated SST and the remote network. The mobile device establishes a temporary communication session with the SST, allowing service information to be transmitted to the remote server without the SST having permanent network connectivity. This resolves the contradiction by enabling service efficiency improvements while maintaining network security through the use of a controlled intermediary device rather than direct SST-network connection.
2Device complexity
If service information is manually recorded in log books, then device complexity is reduced, but information accuracy and service efficiency deteriorate
Solution Approach 1:
The patent replaces the mechanical manual recording system (log books and handwriting) with an automated electronic information transmission system. The SST's service information is automatically transmitted via the mobile device to the remote server, eliminating manual recording errors while maintaining system simplicity. This substitution resolves the contradiction by improving information accuracy through automation without significantly increasing the complexity of the SST itself.
3Measurement precision
If engineers frequently contact remote support during service calls, then service accuracy is improved, but service time and productivity deteriorate
Solution Approach 1:
The patent implements preliminary action by automatically transmitting service information to the remote server before the engineer needs assistance. The remote server can pre-process and analyze the service information, preparing support responses in advance. This eliminates the need for engineers to make frequent real-time phone calls during service calls, thereby maintaining service accuracy while reducing the time lost to remote support communications.
Data Source
AI summary
Methods and a system for a mobile device conduit of a transaction device are provided. A connection from a mobile device to a transaction device is made. Information is gathered from the transaction device and/or supplied to the transaction device from and/or to the mobile device. In an embodiment, the transaction device is used to remote a display of the mobile device to the transaction device.