Mobile Device Routing Module for Provider-Agnostic Call Handling
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Mobile devices often experience degraded functionality and misdirection of customer support calls due to portability across multiple service providers, leading to negative user experiences, especially when shortcuts for one provider are not recognized by another, and incomplete network coverage results in increased costs and service access issues.
Innovation Solution
A telecommunications routing device and method that includes a processor and memory with a routing module to identify and redirect communications to the appropriate customer service center, using device parameters and network protocols like CDMA, GSM, or LTE, to verify and route calls to the correct service provider, even when shortcuts are not supported by the current network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If mobile devices are made portable across multiple service providers, then user flexibility and service selection are improved, but customer support call routing reliability deteriorates due to shortcut misdirection
Solution Approach 1:
The system performs preliminary actions by storing the user's home service provider identification and preferred shortcut codes in the device memory before roaming occurs. When a shortcut is entered, the system checks whether the current network supports it, and if not, automatically routes the call to the home provider using pre-stored routing information, preventing misdirection before it happens.
Solution Approach 2:
The mobile device acts as an intermediary between the user and multiple service provider networks. It maintains a record of the home service provider and uses this information to mediate call routing decisions, translating user shortcut inputs into appropriate network-specific routing commands regardless of which network the device is currently accessing.
2Productivity
If service shortcuts are customized for specific providers, then service access efficiency is improved, but device portability between providers deteriorates due to shortcut incompatibility
Solution Approach 1:
The system implements universality by enabling a single mobile device to support multiple service provider networks through stored routing information. The device can recognize and process shortcut codes from the home provider while roaming on visitor networks, making the device compatible with multiple providers without requiring provider-specific customization for each network.
Solution Approach 2:
The system stores the home service provider's routing information and shortcut code mappings in the device memory in advance. This preliminary storage enables the device to automatically translate and route shortcuts correctly even when roaming on networks that don't natively support those shortcuts, maintaining service access efficiency across providers.
3Reliability
If devices store provider-specific parameters, then network access reliability is improved, but device complexity increases due to multiple parameter sets
Solution Approach 1:
The system segments parameter storage by maintaining separate identification records for home service provider and visitor service provider parameters. This segmentation allows the device to manage different parameter sets independently, storing only essential routing information (provider identification, shortcut mappings) rather than complete parameter configurations for each provider, thereby reducing overall complexity.
Data Source
AI summary
A mobile communications routing device. The device comprises an interface configured to receive an input, wherein the input is correlated to a customer service center telephone number, a memory, a processor, and an application stored in the memory. When executed by the processor, the application determines a parameter of the device in response to the input, identifies a mobile service provider correlated with the parameter, verifies the parameter associated mobile service provider, and routes a communication from the mobile device to the customer service center of the mobile service provider correlated with the device parameter.