Mobile Dispatch Control Using Image Feedback for Fair Billing
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Solution Overview
Problem
Existing vehicle dispatch systems struggle with accurately evaluating user information during interactive communication, leading to inconsistent billing and potential misuse of discounts due to unclear or intentional delays in user location recognition.
Innovation Solution
A control system that includes a travel control unit to navigate a moving body to a designated location, performs interactive communication via a mobile terminal, captures image data of the surroundings, and evaluates user information based on this data to determine eligibility for discounts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If interactive communication is performed via mobile terminal before moving body reaches designated place, then user information can be collected, but evaluation accuracy of user information is insufficient
Solution Approach 1:
The system captures images at the designated place and compares them with images containing the information provided by the user during interactive communication. This feedback mechanism allows the system to verify whether the user's provided information accurately reflects the actual surroundings, thereby improving evaluation accuracy and ensuring reliable billing.
Solution Approach 2:
The system performs interactive communication and collects user information before the moving body reaches the designated place. By gathering user information in advance and then verifying it against actual images captured at the destination, the system can evaluate user behavior and determine discount eligibility before final billing occurs.
2Reliability
If user information is evaluated based on interactive communication data alone, then billing can be processed, but discrimination between genuine and intentional delays is difficult
Solution Approach 1:
The system captures images at the designated place and compares them with images containing user-provided information. This feedback loop enables the system to detect whether users intentionally provided inaccurate information to delay moving body arrival, by verifying if the described surroundings actually match the captured images.
3Measurement precision
If image data is captured and compared with user information, then evaluation accuracy improves, but system complexity increases
Solution Approach 1:
The moving body's imaging unit serves multiple functions: it captures images for navigation, captures images at the designated place for verification, and provides visual feedback to users. By making the imaging unit multi-functional, the system avoids adding separate dedicated imaging devices, thereby reducing overall system complexity while maintaining evaluation accuracy.
Data Source
AI summary
A control system comprises a travel control unit configured to cause a moving body to travel to a designated place designated by a dispatch request, in response to the dispatch request from a user. Interactive communication is performed between the user and the moving body via a mobile terminal held by the user, before the moving body reaches the designated place. Image data in which surroundings of the designated place are captured by an imaging unit is acquired, after the moving body has reached the designated place as a result of the interactive communication. Information that has been transmitted from the user in the interactive communication is evaluated, based on the image data that has been acquired.